As an admin user, you can manage profile and account settings for yourself and for any user in your Aircall account directly from the Aircall Dashboard. From each user’s profile you can:

  • Update profile information
  • View associated Numbers and Teams
  • Configure Availability and working hours
  • Set Call preferences
  • Choose which Email notifications they receive

Access user settings

Open your own profile

  1. Log in to the Aircall Dashboard.
  2. Click on your name and then select Edit profile.
  3. Your Profile settings page will open.

Open another user’s profile

  1. Go to Aircall Dashboard > Users and Teams > All users.
  2. Select the user you want to manage.
  3. The User settings page for that user will open.

From here, you can use the different tabs described below.

Image showing the user's settings tab

User Settings tabs

General

In the General tab, you can:

  • Upload or change the profile picture
  • View or change the password
  • View or update the account role (depending on your own permissions)
  • Change the language
  • Set or edit the extension number
  • Update personal information such as first name, last name, and email 
Emojis are not allowed in the First Name and Last Name fields.

Numbers & Teams

In the Numbers & Teams tab, you can:

  • View all phone numbers assigned to the user
  • See which teams the user belongs to
  • Set a default number for outbound calls in the Numbers section

This helps you quickly verify which lines and teams a user is associated with.

Availability

The Availability tab lets you manage when a user is available to receive calls.

For more details on configuring schedules and statuses, see the article Configure your Custom Working Hours and Manage Availability.

Note: Users can manually set themselves to Unavailable during their working hours and select an unavailable sub-status in the Aircall Workspace app.
Admins cannot change or select the unavailable sub-status from the Aircall Dashboard.

Call preferences

In the Call preferences tab, you can configure how calls behave for the user. This includes:

  • Number displayed to callers
  • Default phone prefix for outbound calls
  • Ringtone
  • Post-call wrap-up time

These settings can also be adjusted directly from the Aircall Workspace app.

You can additionally configure:

  • Forward call to external number
  • Forward calls to SIP device

These forwarding options determine how calls are routed when the user cannot answer from the Aircall app.

Notifications

In the Notifications tab, you can choose which email notifications a user receives about their calls and account activity. Available notifications include:

  • Voicemails
  • Calls assigned to you
  • Invoices
  • Daily summary of calls to follow up
  • Activity report
  • Webhooks automatically disabled
Note: You cannot schedule activity reports for Supervisors.

By using these tabs in the Admin Dashboard, you can centrally manage user settings and ensure each teammate has the correct configuration for their role and workflow.