If you need to remove a phone number from your Aircall account, you can delete it at any time from the Aircall Dashboard. Only admins are allowed to perform this action.

Deleting a number is permanent for the number itself and its related data, so be sure to review the notes below before proceeding.

Delete an Aircall number from the Dashboard

  1. Go to Aircall Dashboard > Numbers.
  2. Select the number you would like to delete.
    • You can also search for the number using the search bar on the right-hand side of the screen.
  3. Open the Settings tab for that number.
  4. At the bottom of the page, click Delete number.
Image showing how to access the delete number option
  1. A popup window will appear asking you to confirm the deletion.
  2. Click Delete to confirm.
Image showing the pop up for number deletion confirmation
Important: Make sure you are completely certain that you want to delete the number before confirming.
Once a number is deleted, all associated recording links will stop working.

Data, recovery, and reporting impact

There is a very short recovery window for numbers that have been deleted by mistake. During this time, Customer Support team may be able to help you recover the number, but:

  • Deleted data cannot be recovered: Call logs, call recordings, and any other data linked to the deleted number are permanently lost.
Tip: Before deleting a number, export any data you may need. For information on how to access and download call recordings and voicemails via de Aircall Dashboard, please refer to our articles:

• How to use the Aircall Conversation Center
• Live Monitoring: Calls tab
• Call history in Aircall Dashboard
Important: Any call recording links included in your export will no longer work after the number is deleted.

Even after deletion:

  • The deleted number will still appear in historical data on the Overview, Analytics+, and Monitoring pages.
  • This is to preserve data integrity in your reports and analytics.
  • If needed, recordings can be requested by contacting Customer Support team. The call recordings are retained in Aircall’s storage based on the type of subscription:
    • Essentials plan: Recordings can be retrieved up to 1 year back from the date of your request.
    • Professional plan: As far back as recordings are stored, unless they have been explicitly deleted (GDPR, manual deletion) via previous requests.
    • In case of a deactivated account, there is a 30 days’ window to request the call recording data, after which all data will be deleted permanently.

If you have deleted an Aircall number by accident and need to attempt recovery, see the article Recovering a deleted Aircall phone number for next steps.