Aircall collects the required taxes from customers in compliance with local laws, based on the billing address associated with each account.

Tip: Not sure which billing address is linked to your account? See our article How to update your billing address.

France tax

In accordance with French tax regulations, and because Aircall’s legal address is in France, a 20% VAT is applied exclusively to the total invoice amount for companies with billing addresses in France.

European Union countries taxes

Under the EU VAT directive, companies based in European Union countries may be tax-exempt through the reverse charge mechanism (also known as auto liquidation). To apply this exemption, a valid VAT number must be added to your Aircall account.

Please provide your Aircall EU VAT number if your business is located within the European Union.

Examples of VAT number formats:

  • For Spain, the VAT number format is ESXXXXXXXXX.
  • For Germany, the VAT number format is DEXXXXXXXXX.
Tip: Check the VAT format for your country here.
Important: Only users with **Owner** permission can request VAT number modifications or additions on an Aircall account.
If you need help updating your VAT information, contact our Customer Support team.

How to view your registered VAT number

Steps:

  1. In your Aircall Dashboard --> Company name
  2. Select the Billing tab.
  3. Scroll to the bottom of the page to find the Billing Information section.
  4. Your VAT number will appear there if one is registered.
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Non-European Union countries taxes

For non-EU countries such as Switzerland and Norway, a VAT number can be added if you wish for it to appear on your invoice PDF. However, Aircall will not charge any taxes for these countries.

Examples of VAT number formats:

  • For Switzerland, the VAT number format is CHXXXXXXXXX.
  • For Norway, the VAT number format is NOXXXXXXXXX.

FAQs

Where can I access my taxes and commissions?

Steps:

  1. In your Aircall Dashboard --> Company name
  2. Select the Billing tab.
  3. Go to the Invoices section.
  4. Open the invoice you wish to view.
  5. Scroll to the bottom of the invoice to the Total section to see a detailed breakdown of taxes and applied percentages.

How does Aircall determine my taxes and commissions liability?

Your tax profile is determined by your company’s billing address. You can confirm this in the top right-hand corner of your invoice PDF.

I was not paying taxes before, so why do I need to pay now?

Aircall regularly reviews its tax collection and compliance obligations. When new regulatory or tax requirements apply, Aircall updates its processes to remain compliant with government laws.

How can I modify the VAT number on my account?

To update your VAT number, contact our Customer Support team by submitting a request and select the appropriate options for VAT assistance: Update billing information --> I want to add/update a VAT on my invoice.