All invoices and credit notes are readily accessible and downloadable directly from your Aircall dashboard, exclusively for the account owner.

Accessing Invoices

  • Click on your company name in the lower left corner
  • Locate and click on the Billing tab among the selection of tabs (third tab in).

  • Upon selecting the Billing tab, you will be directed straight to the section where your invoices and credit notes are stored.

 

Invoice Issuance and Billing Date

It's important to note that sometimes the issuance of your invoice might be slightly delayed due to calendar events like bank holidays. Don't worry if you don't see an invoice on your usual billing date.

To find your next billing date, simply:

  1. Log in to your Aircall dashboard.
  2. Click on your company name in the bottom-left corner of your screen.
  3. Navigate to the "Plan" section.
  4. You'll find your "Next Billing Date" listed there.

If no invoice appears more than 7 days after your normal billing cycle, please contact our Support team. We'll then be able to confirm if the invoice generation was missed or if you simply won't be billed for the current month's cycle (for example, if there was no usage).

Downloading Invoices

  • To download a copy of your invoice or credit note, scroll to the far right where you will find 3 vertical dots

  • Select the dots to pull up the option to download the PDF file

  • To identify if the row is related to an invoice or a credit note, review the 3rd column from the far left, titled "Type"

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  • To identify the status of your invoice or credit note, review the 5th column from the far left hand side, labeled "Status"

Status definitions

Invoice Status:

Open: Payment for the invoice has not yet been received by Aircall.
Paid in Full: Payment for the invoice has been received by Aircall.

Credit Note Status:

Open: The credit note has not yet been applied to an open invoice or a *refund is pending.
Applied: The credit note has been applied to an open invoice or has been *refunded.

*Credit notes are primarily applied to invoices, serving as a credit on your account. Please note that goodwill gestures are not eligible for refunds.

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💡 Credit notes are automatically applied to any new invoices generated after the credit is issued.

  • If a credit note does not cover the full amount of an invoice, you will be charged for the remaining balance.
  • The credit note will be utilized across multiple invoices until the entire amount is exhausted.

If you are unsure how your credit notes have been applied to your invoices, please request a statement of account: How Do I Get my Statement of Account?