Managing your payment method

You can set up and manage your payment method directly from the Aircall Dashboard. Users with the Owner role of the account are the only users with access to the Billing tab and the ability to modify payment methods. Aircall supports Credit Card, Direct Debit, and Bank Transfer payments.

Note: Currency must match your country of registration. The payment mandate, contract, and linked bank account must all use any of these currences: AUD, USD, GBP or EUR.

Important: For Canada, Denmark, Sweden, Iceland and Switzerland, direct debit must originate from an account in the specified currency (EUR or USD).

Set up a credit card

Steps:

1. Click on the Billing tab in the Aircall Dashboard, scroll down to the Payment Method section.
2. Click on Use Credit Card.
3. Enter your credit card details in the fields provided.
4. Click Confirm to finalize setup.

Tip: Make sure your credit card is not expired and has sufficient funds to prevent any processing issues.

Once setup is complete, your card will automatically be used to pay any open invoices from that point forward.

Set up a direct debit mandate

Steps:

1. In the Billing tab of the Aircall Dashboard, scroll down to the Payment Method section.
2. Click on Use Direct Debit.
3. In the pop-up window, enter the required information (Country, Account Name, Address, Town/City, and Zip Code), then click Continue.
4. Fill out your bank details, then click Continue.
5. Review the details and click Set up this Direct Debit.

After successful submission, you’ll see a confirmation pop-up. A receipt will be emailed to the address you provided.

Once setup is complete, your bank account will automatically be used to pay any open invoices from that point forward.

Practical information

• Payment Terms: Net 0 (payment is due immediately upon invoice issuance)
• Process:
  • You must complete a mandate authorizing Aircall to withdraw funds automatically. Please fill in the information in the provided template and sign it electronically.
  • Once the mandate is in place, funds are automatically pulled by Aircall.
  • The payment is automatically applied to the invoice.
• Timeline: It can take up to 10 days for the transaction to fully process and for the invoice to reflect as “Paid in Full.” You can find it right next to the invoice number in the invoice section.
• Eligibility: This payment option is only available in specific countries (please, check the table below), depending on banking infrastructure and regulations.

Note: For bolded countries above (including Canada), direct debit must originate from an account in the specified currency (EUR or USD).

Maintaining a valid payment method

Important: A valid payment method must always be maintained, per your service agreement.

Choosing a credit card or direct debit as your payment method ensures a seamless and smooth experience with no extra steps required, faster processing times, and zero risk of service interruption. These methods offer the most reliable way to stay on top of your payments and keep your service running without disruption.

About bank transfer payments

Important: Eligibility for Net 30 payment terms and the option to remit payment via bank wire transfer is reserved for accounts with a minimum of 25 active user licenses.

• Payment Terms: Net 30 (payment is due within 30 days of the invoice date)
• Process:
  • Funds are sent by the customer using bank transfer.
  • The transfer details must match Aircall’s bank account information.
  • Payment is applied manually by Aircall.
• Timeline:
  • Funds are typically sent within 24 hours.
  • However, it may take up to 5 business days for the payment to be applied to the customer’s account.
• Eligibility: This process requires approval from Aircall before the payment is finalized and reflected.

How to use the bank transfer

• Include invoice numbers in the payment reference clearly list all the invoice numbers you are paying to ensure proper allocation.
• Pay early: Initiate transfers at least 5 business days before the invoice due date to allow for processing time.
• Late payments: if the payment was sent less than 5 business days before the invoice due date, email your proof of payment to remittance@aircall.io.
• Use the correct Aircall bank details: These can be found on your invoice or in your Dashboard. Use the details that match your invoice currency and billing country.

Where to find Aircall’s bank details

1. Top-right corner of your invoice PDF:
   • Invoice number
   • Payment due date
2. Bottom section of your invoice PDF:
   • Aircall's bank account information
   • Supported currency

Important: If your PDF invoice doesn’t include Aircall’s bank details, your account is not set up for bank transfers. Check your current payment method in the Billing Tab.

Accessing your statement of account

Your statement of account summarizes all transactions between you and Aircall over a selected period. It includes details such as refunds, credits, and payments made during a specific billing cycle.

To obtain a copy of your statement of account, contact our Customer Support team: 

Steps:

1. Go to the Aircall Help Centre --> "Contact us"
2. Submit a request selecting the Billing, Invoicing, and Payments --> Request a Document
3. Provide your account details and specify the time period you would like your statement to cover.
4. Submit your request.

Tip: Submitting all relevant details in your ticket helps our Customer Support team process your request more quickly.

Paying multiple invoices from different accounts

If you manage multiple Aircall accounts, choose one of the following methods to avoid issues when paying invoices:

Option 1: Pay per account

Send separate transfers (it will be a classic transfer referencing one invoice). for invoices belonging to each Aircall account.

Option 2: Single payment with remittance advice

If you make one combined payment for multiple accounts:

• Email proof of payment to remittance@aircall.io.
• Clearly list each invoice number and the amount to allocate:

Note: Invoice Number 123456 -> Amount to allocate: $120.00
Invoice Number 789012 -> Amount to allocate: $75.00
Invoice Number 345678 -> Amount to allocate: $250.00

FAQs

Who can manage payment methods in Aircall, and what types are supported?

Only users with the Owner role can access the Billing tab and manage payment methods in the Aircall Dashboard. Aircall supports Credit Card, Direct Debit, and Bank Transfer payments (bank transfer available only for accounts with 25 and more seats). Aircall does not accept cheques. 

Why can't I delete my payment method?

A valid payment method must always be maintained per your service agreement. This ensures the continuity of the provided service. In case you need to change your payment method, you can always edit it in the Billing tab.

Does Aircall accept cheques?

No, Aircall does not accept payment by cheque. 

What credit cards does Aircall accept for payments?

Aircall accepts Visa, MasterCard, Discover, and American Express.

Can I pay by bank transfer, and under what conditions?

Yes, but only if your company has 25 and more seats and Aircall has approved this method. Key details:

• Payment Terms: Net 30
• Timeline: Up to 5 business days to process
• Always include invoice numbers in your payment reference
• If paying close to the due date, send proof of payment to: remittance@aircall.io

Where can I find Aircall’s bank transfer details?

Aircall’s bank account info is available:

• In the top-right and bottom sections of your invoice PDF
• Includes: invoice number, due date, supported currency, and bank details

Note: If your invoice doesn’t show bank details, your account is not enabled for bank transfers.