Account Administration

Support

• Changes to Aircall Support Access
• Aircall Support Access for Agents
• Contacting Support
• Using Aircall's Support Portal
• How to Contact Support if I Do Not Have an Aircall Account
• Help Logging Into Aircall's Support Portal

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Billing

• Understanding your invoice: What is a credit memo?
• Understanding Your Billing Date: When Will You Be Charged?
• What are toll-free calls?
• What are Premium calls?
• How will my additional users & numbers be billed?
• How are my Add-ons displayed on my invoice?

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User Roles

• How to Grant Admin Access to a Dashboard User
• Enabling or Removing Admin Privileges
• Agent, Admin, Owner, and Supervisor - What's the difference?
• Dashboard Roles

Data Management

• Contacts contain missing information and could not be processed
• Exporting data from the Users, Teams, and Numbers pages
• Recovering a Deleted Phone Number
• Importing Your Contacts to Aircall
• Adding, Searching, Editing, and Deleting Individual Contacts
• Managing your Aircall Data: Accessing Call Data, Deleting Recordings, and More

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Login and Authentication

• Enabling Two Factor Authentication
• User Login Best Practices
• Aircall and Google Sign-In
• Aircall and SAML Authentication
• Configuring Okta for SAML Authentication
• Configuring Auth0 for SAML Authentication

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General

• Dashboard profile picture recommendation
• This number is unreachable - message on all calls
• Where do I find my Aircall Account Number?
• SIP Trunking: Using your Twilio Numbers with Aircall
• Using the Power Dialer with Google Sheets
• How to Refer a Friend to Aircall

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