Account Administration

Support

• Changes to Aircall Support Access
• Aircall Support Access for Agents
• Contacting Support
• Using Aircall's Support Portal
• How to Contact Support if I Do Not Have an Aircall Account
• Help Logging Into Aircall's Support Portal

See all 7 articles

Billing

• Understanding Your Invoice: SMS Count vs. Segment Count
• How can I add a Purchase Order number on my invoice?
• Why do I have a red banner on my dashboard and how to remove it?
• Investigating unexpected charges - Consumption
• Investigating unexpected charges - taxes
• Investigating unexpected charges - Subscription pricing

See all 33 articles

User Roles

• Enabling or Removing Admin Privileges
• Agent, Admin, Owner, and Supervisor - What's the difference?
• Dashboard Roles

Data Management

• Contacts contain missing information and could not be processed
• Exporting data from the Users, Teams, and Numbers pages
• Recovering a Deleted Phone Number
• Importing Your Contacts to Aircall
• Adding, Searching, Editing, and Deleting Individual Contacts
• Managing your Aircall Data: Accessing Call Data, Deleting Recordings, and More

See all 7 articles

Login and Authentication

• Enabling Two Factor Authentication
• User Login Best Practices
• Aircall and Google Sign-In
• Aircall and SAML Authentication
• Configuring Okta for SAML Authentication
• Configuring Auth0 for SAML Authentication

See all 11 articles

General

• This number is unreachable - message on all calls
• Where do I find my Aircall Account Number?
• SIP Trunking: Using your Twilio Numbers with Aircall
• Using the Power Dialer with Google Sheets
• How to Refer a Friend to Aircall
• Using Google Sheets to Format Numbers

See all 8 articles