Support
Billing
- What caused my plan to increase?
- My account is still inactive after updating my credit card details
- Why am I being charged after cancellation?
- Updating the Billing Details On My Invoices
- Understanding your invoice: What is a credit memo?
- How will my additional users & numbers be billed?
Pricing
- How are Admin users billed?
- How are SMS/MMS charged?
- Calculating Call Expenses per Users
- What are toll-free calls?
- What are Premium calls?
- Call bundles
Payment
- How to set up my payment method for the first time
- How to Manage Small Invoices
- I Received a Payment Reminder
- Payment Method: What is the difference between Direct Debit and Bank Transfer?
- Payment Policy for Customers in India
- Best practices for bank transfer payments
Subscription
- How to contact my account manager?
- All you need to know about your contract renewal
- When Can I Change My Plan?
- Why can't I cancel now?
- How to upgrade to a professional plan?
- Self-Service Add-On Purchases
User Roles
- Supervisor Role Limitations
- What is Changing for User Roles?
- How to Contact Aircall Support if Your Account is Managed by a Reseller
- Roles and Permissions
- How to Grant Admin Access to a Dashboard User
- Enabling or Removing Admin Privileges
Data Management
- Contacts contain missing information and could not be processed
- Exporting data from the Users, Teams, and Numbers pages
- Recovering a Deleted Phone Number
- Importing Your Contacts to Aircall
- Adding, Searching, Editing, and Deleting Individual Contacts
- Managing your Aircall Data: Accessing Call Data, Deleting Recordings, and More
Login and Authentication
- Error when accepting invitation email
- How to safeguard my account
- Enabling Two Factor Authentication
- User Login Best Practices
- Aircall and Google Sign-In
- Aircall and SAML Authentication
General
- Dashboard profile picture recommendation
- This number is unreachable - message on all calls
- Where do I find my Aircall Account Number?
- SIP Trunking: Using your Twilio Numbers with Aircall
- Using the Power Dialer with Google Sheets
- How to Refer a Friend to Aircall