Support
Billing
- How do I request a W9?
- How are provisioned Add-on billed?
- What caused my plan to increase?
- My account is still inactive after updating my credit card details
- Why am I being charged after cancellation?
- Updating the Billing Details On My Invoices
Pricing
- Understanding Aircall's policy: US/CA SMS & MMS fair use
- Understanding your invoice: Domestic call charges for Essential plan
- How are Admin users billed?
- How are SMS/MMS charged?
- Calculating Call Expenses per Users
- What are toll-free calls?
Payment
- Understanding Initial Charges After Self-Subscribing
- How to set up my payment method for the first time
- How to Manage Small Invoices
- I Received a Payment Reminder
- Payment Method: What is the difference between Direct Debit and Bank Transfer?
- Payment Policy for Customers in India
Subscription
- Add-on Provisioning - How it Works
- Why am I being charged after my annual invoice?
- How to contact my account manager?
- All you need to know about your contract renewal
- When Can I Change My Plan?
- Why can't I cancel now?
User Roles
Data Management
- Partial Deletion of Call Recordings
- Contacts contain missing information and could not be processed
- Exporting data from the Users, Teams, and Numbers pages
- Recovering a Deleted Phone Number
- Importing Your Contacts to Aircall
- Adding, Searching, Editing, and Deleting Individual Contacts
Login and Authentication
- Relay state error during SSO login
- Configuring Keycloak for SAML Authentication
- Error when accepting invitation email
- How to safeguard my account
- Enabling Two Factor Authentication
- User Login Best Practices
Verification
General
- Dashboard profile picture recommendation
- This number is unreachable - message on all calls
- Where do I find my Aircall Account Number?
- SIP Trunking: Using your Twilio Numbers with Aircall
- Using the Power Dialer with Google Sheets
- How to Refer a Friend to Aircall