Depending on your subscription type, you may receive a final bill after submitting a cancellation.
Cancellation submitted past the deadline
As per our Terms and Conditions, (specifically Clause 13.3 regarding termination), cancellations can only be processed if a written notice is provided at least 30 days prior to your contract's renewal date.
If a cancellation request is submitted after this 30-day window, whether through a support ticket, an email to your account manager, or by self-cancelling in your dashboard before the scheduled renewal, your contract will automatically renew, which results in a new invoice.
How it works
Example 1: You are on a Monthly subscription without commitment
- Consider a monthly subscription renewing on the 3rd of each month
- A cancellation request made on January 21st will not lead to immediate termination
- Instead, service continues for 30 days, ending on February 21st
- However, subscribers are billed for services used between the renewal date (February 3rd) and the cancellation request (February 21st)
Example 2: You are on an annual subscription OR a monthly subscription on an annual commitment
- When you sign up for an annual subscription, you're agreeing to pay for a year's worth of service
- If your renewal date is January 10th, and you cancel in July, you will still be billed for the remaining five months of that annual period. The cancellation will stop future renewals, but not the current year's obligation, as the activity and usage are at the discretion of the customer
⚠️ It's important to keep your renewal date in mind so you know when you need to submit your cancellation request.
💡 Tip: The renewal date is available to any user with Owner permissions in their Aircall dashboard. To access this information, log in to your Aircall dashboard, select your company name in the bottom left corner, navigate to the Plan tab, and review the Renewal Date.
You were billed for usage for the prior billing period
If you submitted your cancellation within the required timeframe and your account has been terminated, you might still receive an invoice for usage incurred during the previous billing period, specifically for activities outside of your fixed subscription charges.
This typically reflects any variable usage that occurred before your termination, such as:
- SMS usage
- Call charges (especially for overages or international calls)
- The addition of extra user licenses or phone numbers
- Any usage of add-on features like Surveys, Analytics +, or Al
Essentially, this invoice covers any "pay-as-you-go" activity that happened before your official account closure.
📚 Please don't hesitate to check out these related Knowledge Base articles which could be helpful with questions concerning cancellation: