⚠️ Important: The bank transfer payment method is not available to all Aircall clients. To optimize payment processing and provide a faster, more efficient experience, Aircall has strategically decided to prioritize credit card and direct debit payments.
Best Practices for Bank Transfers
If bank transfer is available for your account, please follow these guidelines:
- Include Invoice Numbers: In the payment comments, clearly list all the invoice numbers you are paying. This ensures accurate allocation.
- Pay Before Due Date: Initiate the transfer a few days before the invoice due date to allow for processing time.
- Late Payments: If paying close to the due date, email proof of payment to remittance@aircall.io. See our guide on valid proof of payment.
- Use Correct Bank Details: Find Aircall's bank details on your invoice (email or dashboard). Ensure you use the details matching your location and the invoice currency.
Finding Aircall's Bank Details on Your Invoice
💡 Account owners can download invoices from their Aircall dashboard.
1 - Top Right Corner of Your PDF Invoice
- Invoice Number
- Payment Due Date
2 - Bottom of Your PDF Invoice
- Aircall's bank details (based on your location)
- Supported currency
⚠️ Important: If your PDF invoice does not include a section with Aircall’s bank details, it means bank transfer is not your selected payment method.
You can check your current payment method in your Aircall account dashboard:
- Log in to your Dashboard
- Click on your company name at the bottom of the left-hand navigation panel
- Under the Billing tab, scroll down to the Payment Method section
Paying Multiple Invoices Across Different Accounts
If you have multiple Aircall accounts and want to pay invoices from different accounts with one transfer, choose one of these options to avoid payment issues:
Option 1: Single Account Payments
- Make separate payments for invoices belonging to the same Aircall account.
Option 2: Multi-Account Payments with Remittance Advice
- After making a single transfer for invoices across different accounts, promptly email proof of payment to remittance@aircall.io.
- In the email, clearly list all the paid invoice numbers and the exact amount to allocate to each:
Invoice Number [Insert Invoice Number 1] -> Amount to allocate [Insert Amount]
Invoice Number [Insert Invoice Number 2] -> Amount to allocate [Insert Amount]
Invoice Number [Insert Invoice Number 3] -> Amount to allocate [Insert Amount]
We hope this information is helpful. Thank you for being an Aircall customer.