Best practices for bank transfer payments

⚠️ Important: The bank transfer payment method is not available to all Aircall clients. To optimize payment processing and provide a faster, more efficient experience, Aircall has strategically decided to prioritize credit card and direct debit payments.

💡 Want to check your eligibility for bank transfers? Please contact our billing team here (What can we help you with? Select "Update payment method" in our submission form.)

Best Practices for Smooth Bank Transfer Payments

• Include the invoice number(s) in the comment section of your transaction to ensure accurate processing. 
• Initiate the transfer a few days before the due date on your invoice to allow sufficient processing time. If the payment is made close to the due date, please create a billing ticket (Category: What can I help you with? → Resolve payment issue) and share the proof of payment. See our guide: What is a valid proof of payment?
• Use the correct Aircall bank details provided on your invoice, whether received via email or downloaded from your Aircall dashboard.

Where to Find Aircall’s Bank Details on Your Invoice

💡 Any account owner can download their invoice(s) directly from their Aircall account. See our guide: How do I access or download my invoices & credit notes? 

1 - Top Right Corner of Your PDF Invoice

• Your invoice number
• The due date of your payment

2 - Bottom of Your PDF Invoice

• Aircall’s bank details based on your location
• The currency supported by the provided bank account

⚠️ Important: If your PDF invoice does not include a section with Aircall’s bank details, it means bank transfer is not your selected payment method.

You can check your current payment method in your Aircall account dashboard:

1. Log in to your Dashboard
2. Click on your company name at the bottom of the left-hand navigation panel
3. Under the Billing tab, scroll down to the Payment Method section

Related Articles:

• What is a valid proof of payment?
• How do I access or download my invoices & credit notes?
• How do I add or delete Invoice Recipients?
• How do I contact Billing Support?