⚠️ A progressive roll-out is underway. You’ll be informed when it’s time for your company to transition.
The Inbox groups together conversations of all types and on all channels. Users can view all their calls and messages via unified Inbox. The Inbox groups together calls of all types in the Calls view. By default, users have visibility to all lines that they are assigned to (as individual users or as part of a team) or have outbound calling access to.
⚠️ For more information on the Conversations view of Inbox, please visit: Aircall Workspace - Inbox - Conversations
Viewing Calls
From the Inbox page, users can navigate to the Calls section by clicking on the dropdown menu:
Categories
You can quickly access your calls in the Call view by selecting the appropriate category. selecting the type of conversations they want to see. Available categories are Missed calls, Voicemails, Callback requests, Follow up from power dialer, and Call History:
The display of the categories in the Inbox is customizable. You can find more information about this in: Aircall Workspace - Account Settings.
Filters and Sorting
Users can filter calls by Date, Teammates, Numbers, Types, and Tags:
Calls may also be sorted by Newest first or Oldest first by selecting the Sort by dropdown:
Searching
By clicking on the search icon, users can search calls by number, contact, or company:
Expanding the view
By clicking on the arrows in the upper right, users can expand or contract the Calls list, customizing the view for convenience:
Quick and Bulk Actions
Hovering over an Inbox calls listing, users are able to take the following quick actions: Call, Assign, Close, Copy number, Add to Power Dialer, or Mark as unread:
Users can also use bulk action by selecting several lines with the help of the checkbox next to each conversation or using the one on top of the conversations list to select all displayed lines. Bulk actions available: close conversations, mark conversations as unread/ read, add the numbers to the Power Dialer:
⚠️ Please note that the list of calls loads with 25 calls at a time. By scrolling down in the list, more calls can be loaded in increments of 25, and checking the box above the list will select only the currently loaded calls.
Call History
To view a comprehensive list of all calls in pen and closed conversations on allocated numbers, users can select the Call History option which is also accessible via the left side bar as Call History. For more information on Call History please visit: Aircall Workspace - Call History