With the Aircall-Pipedrive integration, and Aircall AI, users can now log their Call Transcriptions to their Pipedrive Activities.
⚠️ Please note: Users must have Aircall AI in order to make use of this feature.
Logging Call Transcriptions
To start logging transcriptions, please ensure the following:
- Your Pipedrive integration is active
- The Aircall Numbers whose calls you would like logged are associated with the integration
- Your company is using Aircall AI
- Call Transcription is enabled for the appropriate Aircall Numbers
Important Notes
- Please note that call transcription is generated for calls which have a duration of more than 2 mins. For calls shorter than 2 minutes, no transcription will be created/logged in Pipedrive.
- Call Transcription logging in Pipedrive can be managed through integration setting "Log Call Transcription in Pipedrive" by setting it as "Yes" or "No". By default the value is set as "Yes".