Aircall offers a Manual Recording Activation feature, allowing users to start recording calls at any point during a conversation. This flexibility provides more control over what parts of the call are saved, especially in scenarios where recording entire calls is unnecessary or undesirable.
Key Functionality
If you choose to start a recording manually during an ongoing call, the system will still create a recording file for the entire call duration. However, only the portion where recording was active will contain audio. For example, if a call lasts 5 minutes but the recording is only started in the last minute, the recording file will still reflect the full 5-minute call length. However, only the last minute (the period during which recording was active) will be audible. The remaining 4 minutes will be blank.
This feature ensures that recordings accurately reflect the total call duration, making it clear when the recording began and ended. The call itself will still appear as a 5-minute call in the logs, but with only 1 minute of recorded content.
Example:
Imagine a customer support call that lasts 5 minutes. You start recording 4 minutes into the call and record for just the final minute. The recorded file will show the full 5-minute call, but only the last 1 minute of the conversation will be available for playback. The first 4 minutes will remain silent, as no recording took place during that time.
Why Does Aircall Handle Manual Recording This Way?
- Consistency in Call Logs: The system shows the full call duration to maintain transparency and help teams keep accurate records of interactions
- Full Call Context: Even if only part of the call was recorded, having a file that reflects the entire call length makes it easier to match the recording with the corresponding event in the logs
When to Use Manual Recording
Manual recording is particularly useful when calls contain sensitive information. It allows agents to be selective about what gets saved, enabling compliance with privacy regulations or company policies.
How to Enable Manual Recording
To enable or use manual recording, administrators can configure this feature through Aircall’s dashboard. Once enabled, agents will have the ability to start and stop recording during a call, with just a click.