Some inbound calls will be billed as Toll-free. These calls carry a higher charge because they are directed to prefixes that impose higher rates on callers for certain services.
⚠️ Please note that toll-free calls are not included in Aircall's bundles (you can read more about bundles in our article here).
⚠️ If you're being billed for inbound toll-free calls but don't see a toll-free number in your Aircall dashboard, it could mean the call was transferred to a toll-free number, making it billable.
Identify toll-free calls on your invoice
The call type is indicated on the left side of the minutes billed on your monthly invoice.
| Type of Calls | Definition |
|---|---|
| Mobile | Outbound calls to a mobile number |
| Landline | Outbound calls to a landline number |
| Premium | Outbound calls to a number with a prefix that incurs a higher cost |
| Toll-free | Inbound calls billed due to the prefix used |
Below is an example of an invoice that includes Toll-free calls.
List of toll-free prefixes
*List of the main countries (non-exhaustive)
|
Region |
Country |
Toll-Free Prefix |
|---|---|---|
|
North America |
United States |
800, 888, 877, 866, 855, 844, 833 |
|
|
Canada |
800, 888, 877, 866, 855, 844, 833 |
|
Europe |
United Kingdom |
0800, 0808 |
|
|
Germany |
0800 |
|
|
France |
0800, 0805, 0809 |
|
|
Spain |
900, 800 |
|
|
Italy |
800 |
|
|
Netherlands |
0800 |
|
|
Sweden |
020 |
|
Asia |
China |
800, 400 |
|
|
Japan |
0120, 0800 |
|
|
India |
1800 |
|
Australia/Oceania |
Australia |
1800, 1300 |
|
|
New Zealand |
0800 |
|
Latin America |
Mexico |
800 |
|
|
Brazil |
0800 |
|
Middle East |
Israel |
1800, 1700 |
|
|
Saudi Arabia |
800 |
|
Africa |
South Africa |
0800 |
If you would like to confirm the pricing per minute for Toll-free calls to a particular country, we invite you to contact your account manager via email.