Whether you're new to Aircall or a seasoned user, the Aircall Learning Lab is Aircall’s newest academy designed to empower you and your team with the knowledge and skills needed to maximize your success with Aircall.
Aircall customers and partners can access this dedicated platform. This article will provide an overview of the Aircall Learning Lab, the content you can find, how to access the platform, and what to do if you encounter any issues.
What is the Aircall Learning Lab?
The Aircall Learning Lab is the ultimate destination for Admins, Supervisors, and Agents to elevate their Aircall expertise. It is designed to ensure you and your team experience the full value of Aircall, accelerating user adoption and enhancing overall productivity. Whether you're onboarding new agents or looking to deepen your understanding of the Aircall product and dashboard, the Learning Lab is tailored to make your learning journey seamless and effective.
Main Content in the Aircall Learning Lab
The Aircall Learning Lab offers a wide range of content to help you master various aspects of Aircall. Here's an overview of the key content pieces available:
| Content | Description | Links for Access |
|---|---|---|
|
Agent Path (certification) |
Comprehensive guides designed to help you become an Aircall certified Agent. These paths cover all essential aspects of the Aircall Phone and are available in English, French, Spanish, and soon also German. | |
|
Admin Path (certification) |
The Aircall Admin Path is a series of educational videos and activities developed to give Aircall Admins & Supervisors the knowledge they need to realize the value of the Aircall platform starting from Day 1. The courses are available in English, French, Spanish, and soon also German. | |
| Getting Started Guides | Quick-start guides aimed at helping users get up and running quickly, addressing complex topics such as integration setups and migration. The first guides will focus on Salesforce and HubSpot integrations, covering setup, troubleshooting, and optimization. | |
| Bite-Sized Courses (coming Soon) | Focused training sessions on specific product sections, such as measuring your team's call outcomes and optimizing your network setup. These courses are designed to provide targeted learning without overwhelming you. | Coming soon in the Catalog Section |
| Advanced Tutorials | Consultative content created by Aircall Experts, tailored to advanced workflows across the Aircall platform, key integrations, and Aircall Add-ons like Aircall AI. These tutorials will help you leverage the full potential of Aircall's capabilities. |
For Sales: Aircall AI Series - Harnessing the Power of Aircall AI for Smarter Selling For Support: Aircall AI Series - Leveraging Aircall AI to Redefine Support Excellence Analytics: Introduction to the Live Monitoring Dashboard ...and more coming soon! |
| Troubleshooting and Support | Expert-led courses designed to help you troubleshoot common issues, including call quality, connectivity, network performance, and porting. These in-depth trainings provide practical solutions and best practices to ensure seamless communication. |