Duplicate charges can occur when you switch from direct debit, which takes a few days, to a credit card, which processes instantly. This is why we recommend waiting until the last transaction is completed before changing your payment method.
If you are unsure about possible ongoing transactions, check the status of your invoices by navigating to the Invoices section of your dashboard: Accessing/Downloading your invoices & credit notes
For any further clarification about the statuses of your invoices and credit notes, please visit this article.
For everything else, our Billing Team is only a few clicks away to help you.
I received a charge but I don’t have the corresponding invoice. Where can I find it?
Did you get a charge without an invoice or miss a copy of a credit note?
You can easily download these documents on your dashboard by going to My Company -> Billing -> Invoices (see detailed instructions here).
In this same section, under the invoices/credit notes list, you will also find an insert where you will be able to check the current recipients of your invoices and update them if necessary.
⚠️ Please note: credit notes are automatically deducted from your open invoices. This might result in a lower charge than what appears on the invoice.
Should you need a statement of account, please reach out to our Billing Team.