European Tax

To comply with local laws, Aircall is collects the required taxes from customers based on their billing addresses.

💡 Not sure of the billing address linked to your account? Please read our article on How to update your billing address

France tax

VAT at a rate of 20% is only applied to French companies on the total invoice amount.

European union countries taxes

In accordance with the VAT directive, countries that are part of the European union can be tax-exempt by applying the reverse charge mechanism (auto liquidation). Therefore, a VAT number is mandatory on your Aircall account.

Please provide the Aircall EU VAT number if your business is based in the European Union.

• For Spain, the VAT number format is ESXXXXXXXXX.
• For Germany, the VAT number format is DEXXXXXXXXX.

💡 Please note that only users with Owner privileges have permission to access and edit the VAT number on an Aircall account, please consult our article Dashboard Roles for more details.

Navigate to your company name in the lower left corner, then Billing > Billing information > VAT

Non-European union countries taxes

For non-European Union countries like Switzerland and Norway, a VAT number will be required if the company wishes it to appear on the invoice PDF. 

• For Switzerland, the VAT number format is CHXXXXXXXXX.
• For Norway, the VAT number format is NOXXXXXXXXX.

Aircall will not charge taxes for those countries.

Frequently asked questions:

Where can I access my taxes and commissions?

To access your Company’s charges, navigate to your company name in the lower left corner, then Billing > Invoices

How does Aircall determine my taxes and commissions liability?

Your tax profile is based on your Company’s billing address. Please check the top right-hand corner of your Invoice PDF to confirm your billing address.

I was not paying taxes before, so why do I need to pay now?

Aircall routinely evaluates its legal obligations regarding tax collection and remittance. Based on such reviews, Aircall will implement tax changes from time to time to stay compliant with all government regulatory and tax requirements.

If you wish to modify the VAT number on your Aircall account, simply open a support ticket here for immediate assistance.

Please select the same options as bellow: