💡 The cancellation button is available on the Aircall dashboard only to users with Owner privilege for plans that include 10 or fewer users. See how to update user privileges here.
💡 If your plan includes more than 10 users, please contact your Customer Success Manager if you have a dedicated CSM. If you do not have a designated Account Manager or are not sure, please email customersuccess@aircall.io
To find out the number of users in your plan, please refer to our article How to find information about my plan?
We understand that circumstances change, and you might need to cancel your subscription. This guide is here to help you through the process with ease.
Read on for step-by-step instructions and answers to any concerns you might have.
First of all, in accordance with our general terms and conditions (13.1.b), any cancellation request must reach us in writing at least 30 days before the end of the plan. This policy is in place to allow us to organize our services and fulfill our commitments to all our customers.
If you are unsure of the renewal date of your plan, log into your Aircall dashboard and go to My Company > Plan.
Right below your plan overview, you will find the renewal date of your plan and a button to request the cancellation:
Before that, to cancel your subscription and off-board properly, you will need to open tickets for two actions (if applicable):
- Porting — If you'd like to maintain any of the numbers you currently have, you will need to open a ticket with our Porting team to port them out. We recommend opening this as soon as possible, as it can take a few weeks. ⚠️ Please note that your account needs to remain active while the porting process is completed.
- Data Retrieval — If you would like any data associated with your account, numbers and users, please request it through our Support team here. We recommend being specific in any of the data/metrics you would like to obtain. For example; call history, voicemails, call recordings, etc.
If you need assistance with your cancellation or are unsure about canceling and would like to discuss your subscription in more detail, please reach out to either your Account Manager or our Customer Success Team.
Billing Frequency and Subscription Term: It is important to note that your billing frequency and subscription term may be different. Please see: When will I receive my invoice?