We understand that circumstances change, and you may need to cancel your Aircall subscription. This article walks you through the cancellation process, how to determine your renewal date and contract commitment, and what to expect after you cancel.
Cancellation notice requirement
Aircall’s standard Terms and Conditions, include a 30-day written notice requirement before your renewal date. However, this requirement no longer applies to accounts with between 1 and 10 seats.
| Account Size | Notice Requirement | How Cancellation Is Processed |
|---|---|---|
| 1–10 seats | No 30-day notice required | You can self-cancel in the Aircall Dashboard. Cancellation is scheduled at the end of the current billing period. |
| More than 10 seats | 30-day written notice required | Cancellation must be requested via email to Customer Success. |
This change applies only to seat-based eligibility. All other contract commitments still apply.
How to find your renewal date
To check your plan’s renewal date:
Steps:
- In Aircall Dashboard > Plan tab
- Scroll down to the Overview section
- You will see your renewal date and a button to request cancellation (available depending on the number of users)
How to cancel your subscription
The cancellation process depends on the number of users in your plan. If you’re unsure how many users you have, you can check this in the Aircall Dashboard under the Plan tab, in the ‘Included in plan’ column.
Self-subscribed customers (fewer than 10 users)
If you signed up for Aircall without assistance from our Sales team, you can cancel your subscription details in the Plan tab of your Aircall Dashboard by clicking on the “Cancel Subscription”. The system will calculate the 30 days to schedule the cancellation.
Important: If you have fewer than 10 users but have a commitment and/or are on the annual plan, the 30-day notice rule still applies.
Note: Only users with Owner permissions can access the renewal date and cancellation button.
Plans with more than 10 users
If you have more than 10 users in your plan, you must contact our Customer Success team via email to request cancellation at least 30 days before the renewal date.
Important: All cancellation requests must be submitted in writing at least 30 days before your plan's renewal date.
Before you cancel: essential actions
Before finalizing your cancellation, make sure to:
1. Port any numbers you want to keep
If you'd like to keep your Aircall phone numbers, simply open a ticket with our Customer Support team to start the transfer process. Be sure to begin early, as number porting can take several weeks. More specific information regarding the porting delays will be communicated to you after our support agents have analysed your case.
Important: Your Aircall account must remain active until the porting process is complete.
2. Request data exports if needed
If you need access to your account’s historical data, such as call logs, voicemails, or call recordings, you can submit a request through Help Centre > Contact Us (choose “Technical and Product support”). Simply select “Submit Data Requests,” and clearly specify the type of data you require.
Billing and subscription terms
Your billing frequency (monthly or annual) and contract commitment (the agreed subscription term) may differ. For example, you may be billed monthly but have committed to a one-year term. In this case, your subscription will end once your yearly commitment comes into effect.
Important: Check your original contract to determine your committed period. If you're unable to locate it, contact our Customer Success team.
Why you might be billed after cancellation
You may still receive an invoice after cancelling for one of the following reasons:
Late cancellation request
If your cancellation was submitted less than 30 days before your renewal date for accounts with more than 11 seats, your contract will automatically renew and generate a new invoice.
Final charges for usage
Even if you cancelled on time, you might still receive a final invoice for:
- SMS usage
- International or overage call charges
- Added user licenses or phone numbers
- Usage of add-ons like Analytics+, Surveys, or AI Assist
These reflect activity that occurred before your account was officially closed.
FAQs
How can I cancel a free trial?
As long as you do not subscribe to the paid plan, it will just end without any commitments.
Can I pause my subscription?
We do not offer a "pause" option for subscriptions. However, you can connect you with an account manager to discuss your account usage and potential options.
Can I get a refund?
No, as per our Terms of Use, you are committed to a certain period of time stated in your signed contract.
I just upgraded to a paid service, and I want to cancel my account, do I get a refund? I'm on 3 year plan and there is 1 year remaining. Can I cancel and get a refund?
No, you will need to honor your 3-year plan as per your contract and the Terms of Use.
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