The User Status History+ dashboard provides detailed insights into user activity over time. It shows each status a user has had, when it occurred, and how long they remained in that status. This helps supervisors and admins understand individual performance patterns and alignment with work schedules.
If you want to see a list of metrics used in Aircall's analytics dashboards, please visit our article Analytics: Metrics.
What you can track
With this dashboard, you can:
- Monitor alignment with schedules: Verify whether users spend the right amount of time available, in-call, or in back office work, and whether breaks or lunches occur at the right times.
- Identify and investigate outliers: Detect when a user spends excessive time in a particular status (such as Do not disturb) and explore potential reasons, such as coaching needs or configuration issues.
- Export data for deeper analysis: Download and use the data to build custom performance metrics according to your business requirements.
Who can access it
The User Status History+ dashboard is available to customers with the Analytics+ add-on.
Only users with an Admin or Supervisor role can access this dashboard.
The displayed data may be limited by your permissions, including visibility to specific numbers or teams. Please visit our article Understanding permissions in Analytics for more details.
Terms used in this dashboard
For definitions of key terms used in this dashboard, refer to the article Analytics: Terms.
A complete list of user statuses and their meanings is available in Analytics: User status list. This article also provides guidance on interpreting user status data.
General tips
| Tip | Description |
|---|---|
| Hide and show elements of a graph | Click directly on the legend to hide a metric. Click again to display it. |
| Sort data tables | Click any column header to sort the data. |
| Export | Learn how to export your data in our article Export data options in Aircall Analytics. |
| Tooltips | Hover over the “ℹ” icon for quick in-dashboard guidelines. |
| Data limits | Tables can display up to 5,000 entries. Use filters to narrow your search. |
Filters
Use the filters at the top of the page to refine the data displayed in charts and tables. For general guidance on using filters, see Applying filters (other dashboards).
| Filter | Description |
|---|---|
| Date |
Select the date range for which you want to view data. The dashboard includes all user events that begin within this range in the chosen timezone. You can select a maximum of 7 days at a time. To analyze a longer period, make multiple requests (for example, 1–7 April, then 8–14 April). |
| Timezone | Choose the timezone for the date range you selected. |
| Users | Select the specific users whose activity you want to analyze. |
| Users belonging to team |
Displays events linked to users who were part of the selected team at the time of the call or event. When using this filter, unanswered inbound calls are excluded since missed calls cannot be attributed to a single user if multiple users were available. |
| Status | Focus the data on a specific user status. |
| Next status | Filters data to show statuses that were followed by a specific user status. For example, filtering by Next status > Do not disturb will show all events that ended just before the user set their status to Do not disturb. This helps you understand what typically precedes that status. |
User status history table
The User status history table lists all statuses the selected users passed through during the chosen date range. You can sort this table by clicking any column heading (such as User, Status, or Started at).
| Column | Description |
|---|---|
| User | Name of the user. |
| Status | The user’s current status. |
| Started at | Date and time when the status began (in the selected timezone). |
| Ended at | Date and time when the status ended (in the selected timezone). |
| Next status | The status the user switched to after the current one ended. |
| Time in status | Duration the user spent in the status, formatted as hours:minutes:seconds. |
| Time in status (in sec) | Duration in seconds. |
This table enables detailed tracking of individual user activity, helping supervisors identify trends and ensure alignment with team expectations.
For more information un user status, check our article Analytics: User status list.
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