Remove additional units before creating new ones
If you wish to modify your users and numbers, we recommend you to first delete the ones that are not needed anymore and then add the other ones. Adding more users/numbers than the ones included in your contract will automatically trigger a new invoice for additional units, even if they are immediately suppressed.
It's important to clarify that the number of licenses (users or numbers) mentioned in your contract represents a minimum billing commitment rather than a strict usage requirement. This means that even if you have fewer licenses created on your dashboard (not necessarily activated), you will still be billed for the minimum number of licenses specified in the agreement. This approach is common in many licensing agreements to ensure predictability and consistency in billing for both parties involved. By establishing a minimum billing threshold, it allows us to allocate resources and support services effectively to meet your needs, regardless of fluctuations in actual usage.
Unsure about the number of licenses included in your subscription? Check it on your dashboard clicking on your company name in the lower left corner, then navigating to Plan
Optimize your SMS consumption
At Aircall, the messages are billed depending on the number of segments sent.
One segment is 160 characters, using only a specific range of characters known as GSM-7 encoding. When writing or receiving longer text messages, they are combined to appear as single messages, even if they contain several segments (up to 1600 characters).
Before launching an SMS campaign, bear in mind that using emoticons or special characters will decrease the available character count per segment and potentially increase the number of segments needed to complete the SMS.
Moreover, if your SMS includes a hyperlink, we suggest you to keep it as short as possible to conserve characters.
To verify how many segments are in a message, segment calculators can be found online.
Consider a call bundle
Subscribing to a call bundle enables you to efficiently regulate your expenditures, thanks to the predictable costs offered by bundled pricing each month. This not only helps you to stay within your budget but also grants you an extra margin to explore new business opportunities in a cost-effective way.
Aircall offers three types of call bundles:
- For a specific country (domestic bundle offered for a selected list of countries)
- For a specific world region
- For most international destinations
Reach out to your AE/CSM for more information.
Make data-driven decisions: small spending for huge savings
Data plays a pivotal role in illuminating the path towards brighter decision-making. By harnessing the power of analytics and artificial intelligence (AI), you can unlock invaluable insights hidden within your data.
Analytics+ and Aircall AI can not only enhance efficiency but also enable you to make informed and strategic decisions and optimize the usage of your Aircall plan.
If you want to get more insights about these features, reach out to your Account manager.
Review billing frequency and commitment - price reduction
Did you know that opting for an annual plan could lead to savings of up to 25% on the fixed charges of your subscription?
Check it out yourself on Aircall’s pricing page and reach out to your AE/CSM for a personalized quote.