Depending on your contract start date and type of subscription you have, you will receive an invoice detailing your fixed charges for the month ahead, as well as any usage incurred from the previous month.
Annual subscriptions
Will receive an invoice once a year for the prorated 12 month plan of the included users licenses and numbers agreed upon in your contract, to be paid upfront.
Please refer to this article on how to read your invoice.
Example: If your contract was signed and dated for the 1st of the month, you might receive the generated invoice a few days later due to processing times, however it will be dated for the 1st.
For annual contracts, the process begins with the upfront invoice containing the fixed charges for the entire year. Following this, on the same date each month, you will be billed for the monthly usage.
Annual members can expect this aforementioned monthly invoice for usage such as calls and SMS and potential additional units that will be generated the day after their billing period ends.
If you receive your annual invoice on the 8th, each the month you will receive the usage on the 8th for usage period the month prior up to the day before the invoice is generated.
⚠️ Please note that your contract is automatically renewed at period end. To confirm you period start and end dates, Please refer to this article (insert link to “Accessing & editing your Billing information”
Monthly subscriptions
Will receive an invoice containing both their fixed charges prorated ahead for the upcoming month as well as their usage from the previous month’s billing cycle on their bill.
Example: Similar to annual subscriptions, if your contract was signed and dated for the 1st of the month, you may receive the generated invoice a few days later due to processing times. However, please note that the invoice will still be dated for the 1st, in accordance with your contract agreement.
⚠️ “Fixed charges” refer to the agreed upon included units in your plan reflected in your order form,, such as the amount of users and numbers. Please note the fees remain constant and will reflect the active contract, regardless of changes in usage levels.