Which integrations support MMS functionality?
MMS functionality is available for third-party integrations in HubSpot and Salesforce, with the exception of Salesforce Sales Engagement Integration.
Can I send MMS (Multimedia Messaging Service) through the HubSpot and Salesforce CTIs?
Yes. Currently you can send MMS through third-party integrations in HubSpot and Salesforce, with the exception of the Salesforce Sales Engagement Integration.
Is MMS activity logged in the CRM (Customer Relationship Management) for HubSpot and Salesforce?
As of now, MMS activity is not logged in the CRM for either the HubSpot or Salesforce integration.
When can we expect MMS activity to be logged in the CRM for HubSpot and Salesforce?
MMS activity logging in the CRM is scheduled for implementation later in the year (2024). We will provide updates as the feature becomes available.
Are there any specific considerations for Salesforce Sales Engagement Integration regarding MMS?
Unfortunately, MMS functionality is not available in Salesforce Sales Engagement Integration. Users are encouraged to leverage other integrations that support MMS.