In this tutorial, we dive straight into the practical aspects of direct dial configuration, focusing on connecting callers directly to their intended agents. We start by utilizing the RingTo widget to determine the agent to whom the call will be directed.
Key Steps
- Agent Selection: Choose your Agent (such as Billy Smith)
- Ring Duration: Customize based on your needs
- Ringing Rule: Opt for "skip if busy" or "ring even if busy"
Voicemail Personalization: Set up a personalized voicemail using text-to-speech or upload a custom file. Keep messages to 3 minutes or less.
Finalizing Configuration: Click "Publish”, and your direct dial is ready!