This article explains how to collect Call IDs directly from the Aircall Dashboard. Call IDs, also known as Call Universal Unique Identifiers (Call UUIDs), are unique identifiers associated with each call. Sharing these IDs with the Aircall Support team helps isolate issues quickly and improves troubleshooting efficiency.

Steps to collect Call IDs

Step 1: Log in to the Aircall Dashboard

Log in using your Aircall credentials.

If you do not have Dashboard access because you are an Agent user, check the instructions on how to collect Call IDs from the Aircall Workspace mobile app in our article Collecting Call Examples (UUID/ID).

Step 2: Go to Analytics, then Call history

After logging in successfully, navigate to the Analytics > Call history section of the dashboard using the left-hand side navigation. 

Image showing where to find the Call History tab in Aircall Dashboad
Tip: Use dashboard filters to narrow the results to the calls you need.

Step 3: Locate a Call ID directly in the table (for one Call ID)

Use the horizontal scrollbar at the bottom of the table to move across the columns until you find the Call ID column. The Call ID for each call appears there.

Image showing where to find the Call UID column in Call History

Step 4: Export call information (for multiple Call IDs)

If you need several Call IDs:

  1. Apply filters in Call history to display the relevant calls.
  2. Select the Export button in the upper right corner.
  3. In a few seconds it will be downloaded as a CSV file.
Image showing the Export button in Call History

This CSV file contains the Call IDs and can be shared with Support for further investigation.