Aircall Surveys offers native integrations to many CRM and Helpdesk systems.
Additionally, you can use the Aircall Surveys API & Webhooks to further customize your workflows.
How to access the Aircall Surveys API & Webhooks
You must be a paying customer of Aircall Surveys to use the API.
Instructions to authenticate to the API are listed in the documentation introduction here. You can obtain your API Key in your Aircall Surveys account, under “Settings”:
Webhooks can be setup directly from your Aircall Surveys account, under the “Integrations” tab:
What can I use the Aircall Surveys API & Webhooks for?
Custom CRM/Helpdesk integration
Aircall Surveys already integrate with systems such as Salesforce and HubSpot, in order to log the survey results to a contact. However you might want to customize the existing logic, or connect to another system.
- Customize the way the survey is logged (for instance, if you want to exclude some information from the log)
- Log the survey in a system that is not natively integrated with Aircall Surveys. If your CRM/Helpdesk is custom, or a software that is not on the list in the Aircall Surveys integrations section, you can fallback to this method.
Logging data can be done on a per-survey basis via webhooks (as soon as a survey is answered) or via asynchronous imports by calling the surveys API.
Export Data
Aircall Surveys offers the option to export data directly from the application, without additional development. However, you might want to run your own exports regularly via API calls. This is possible using the get surveys or get all surveys methods.
Get Alerted of Latest Survey Results
Aircall Surveys webhooks will notify you when new surveys are sent and when surveys are answered. Additionally, the webhook payload will contain survey results, letting you easily grab the information and push it where you want (your internal messaging platform, an email etc…)
Keep in mind that you will need technical resources to implement such workflows yourself. Our team is happy to answer any questions you might have on the possibilities. You can write to aircall@postcall.io for technical support.