⚠️Please note: Your numbers must remain active with your previous carrier in order to be ported into Aircall. If you cancel your account with your previous carrier before the numbers have been ported, we will be unable to proceed with the porting.
What type of French numbers can I port?
Mobiles, geographic, national,l and toll-free French numbers can be ported to Aircall
What are the porting requirements?
- End user details ( business name and address), must be the same details as in your current provider database
- RIO code* associated with each number (mandatory for mobile porting and strongly recommended for fixed lines porting.
- In the case you wish to port multiple fixed lines, please indicate the details of the NDI and SDA numbers*, you can request these details from your current provider
Regulatory Requirements
French numbers on Aircall’s network have regulatory requirements that need to be met before they can be fully activated and used. You can read more about why these requirements are necessary here.
It’s recommended to have these required regulatory documents available before submitting a porting request.
| Required Information | Acceptable Documents |
| For Individual End-User: Proof of Identity & Address |
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| For Business End-Users: Extract from the commercial register |
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NDI & SDA
NDI (Numéro de désignation d’installation) - This is a single number often referred to as the “Head Number” or “Billing Number”. The NDI is usually associated to other numbers referred to as SDA’s or secondary numbers. The NDI will also usually be listed on the invoice with your current carrier.
SDA (Sélection Directe à l’arrivée) - These are additional numbers often referred to as secondary numbers that are attached to the NDI. They are generally not specified on the invoice, however, the quantity of SDAs will normally be noted.
The NDI and SDA are relevant when porting Geographic/Local French Numbers. It’s recommended to confirm with your current provider the NDI/SDA classifications of your numbers before submitting a porting request. Confirming your NDI and associated SDA before porting will assist our team with ensuring your porting request is submitted correctly on the first attempt.
RIO Codes
The term RIO stands for "relevé d'identité opérateur" (statement of operator identity). This is a string of 12 numbers and letters required to validate single line porting requests and mobile porting requests. It’s recommended to contact your current provider and confirm the RIO codes associated to your numbers before submitting a porting request.
Additional Help Articles
You can submit your porting request to our porting team here.