⚠️Please note: Your numbers must remain active with your previous carrier in order to be ported into Aircall. If you cancel your account with your previous carrier before the numbers have been ported, then we will be unable to proceed with the porting.
Number Types & Porting Availability
|
Number Types |
Description |
Is Porting Available? |
|
Geographical / Local Prefix Examples +65 3xxx xxx +65 6xxx xxx |
L3 - Business and VOIP line numbers. L6- Public Switched Telephone Network (PSTN) and Residential IP Telephony Services |
No Yes |
|
Toll Free |
800 xxx xxx - Toll-free international services 1800 xxx xxx - Toll-free domestic services |
No |
|
Mobile |
8xxx xxx & 9xxx xxx |
No |
Number Ranges
-
Single Geo numbers – L6 only
-
Multiline Geo numbers (Block numbers)– Example: 6xxxxxx0- 6xxxxxx9 • Mobile numbers- Porting not applicable
-
Toll-free numbers- Porting not applicable
-
L3 numbers- Porting not applicable
Contract Cancellation Requirements
Singapore phone numbers with an existing contract term tied to the existing L6 numbers. If yes, the client may need to pay the penalty for early termination with their current provider. The losing provider must confirm the following details for L6 numbers to be ported:
-
Single or a block range of 10 numbers and above.
-
Leased line holder - Singtel, M1, Starhub, MyRepublic, Verizon or Resellers
Any outstanding invoice or bill to the existing provider may delay the porting process.
Regulatory Requirements
|
Required Information |
Acceptable Documents |
|
Business Name + Local address in Singapore and within the limits of the number's area code. Plus, Business Registration ID
|
For Singapore numbering services (L6 & L3) 1. Company name, Address (street, city, zip code, country), contact number, and Email. 2. Proof of the end user’s address will be the Business registration document. Additionally, please note: National/VoIP +65 3 (L3) numbering permits end-user documentation with an address anywhere globally. |
Submitting a Port Request
If you would like to port your existing phone number to your Aircall account, please be prepared to provide the following information:
-
The number you would like to port-in
-
Your current provider/carrier
* If your current carrier is another VoIP service, please reach out to ask them who is the true underlying carrier/owner of the number(s)
-
Full name of the owner of the number
-
Service address on file with the current carrier
-
A copy of your most recent invoice
You can submit your porting request to our porting team here.
Lead time: 3 weeks
-
The porting process takes about three weeks on average. The porting process takes place during Singapore working or office hours, which are Monday through Friday, 9 a.m. to 6 p.m.
The receipt of a port request will be acknowledged within 24 hours.
Additional Help Articles
You can submit your porting request to our porting team here.