Navigating the Android Aircall Phone app is easy. When you first log in to the Aircall app, your default screen is the dial pad where you can make outbound calls.

Below the number keys, you can toggle between your different numbers to choose which one you want to call from.

In-call View

When making a call, you’ll notice a menu of options:

Transfer

Transfer your calls directly to another teammate. Scroll through your contacts or use the search bar to locate the right person.

Keypad

If you need to have a keyboard accessible in case you need to dial a number with an IVR or are looking to join a conference with a pin code.

Pause-Resume Recording

Conveniently balance call recording and personal privacy. Start recording calls at any point with the ability to pause and resume so you can keep your callers’ sensitive information secure by temporarily pausing call recording as needed.

Settings

Click on your User Icon located in the lower right-hand corner to open Settings and consult and manage your availability:

When you tap into Settings, you will see three options on the availability toggle:

• Available: Ready to receive calls.

• Auto: Receive calls only during scheduled hours

• Unavailable: Do not receive any calls at this time

Account

Under your Account, we will be able to:

• view and edit your credentials like your name, company, email address, and password.

• view your existing numbers and extensions.

• log out of the phone application.

How to open the Account section

• Click on your User icon located in the lower right-hand corner of the phone.

• This will open the Settings page. Click on your User name to open Account.

Working Hours

View your Timezone and the hours and days that you will be available. You can adjust these at any point.

Setting Up Your Working Hours

• Go to your User Icon located in the lower right-hand corner of the app and click on Preferences

• Click on Working Hours

• In the upper-right hand corner of the page select your Timezone

• Define your desired Working hours by clicking on the time slots that you'd like to activate (in green).

  

Help & Support

Navigate here to report on an issue. You can find access to our knowledge base as well.

History

View your call history on any number. See both outbound and inbound calls as well as voicemails.

To-Do

Prioritize your call log by action item. See voicemails, missed calls, and calls assigned to you by a teammate. You can also see if the call includes a tag or note. Just click into the call card to view call details.

Call Details view

When you look at a call in History or To-Do, you can tap into the call to see a host of actions to help organize and take action on your calls.

Call Information

See what type of call was made, such as Outgoing call or Missed call, as well as what line the call was made to or dialed from.

Callee

View the caller’s name and company if they are a saved contact, or view and add the unregistered number.

Recording

Review call recordings to understand the full story with clear, complete audio recordings. You’ll see a player to listen to your recordings and the ability to share it with on-demand playback. Access and listen to call recordings whenever you need them, whether it's preparing for upcoming calls or confirming key details.

Assign

Assign a call to one of your teammates or to a specific team in order for them to get back to the caller. You can assign a detailed follow-up task to the most qualified team member.

Add Tags

You can tag a call in order to add custom labels that let you decide the smartest way to organize your calls. Tagged calls to give your team the context they need for smart decisions and smooth follow-ups.

Add notes

Keep helpful info attached to calls with comments in order to better qualify calls and provide context as they travel across your team. Aircall automatically syncs the notes and comments you make during calls to your CRM or Helpdesk — keeping that info accessible to the whole team.

Call back

Option to call the recipient back right within this view.

Copy Call ID

If you scroll below “call back”, you’ll notice the option to copy call ID. This is helpful for locating specific information about your call data if you need to review call recordings or troubleshoot an issue and send to Aircall Support.

Android Shortcuts

The Android shortcuts are being included to increase productivity by reducing the number of taps and the time needed to perform certain tasks on the Android mobile application. These shortcuts are a quick access to:

1. Keypad

2. Adding a contact

3. Calling the last number (whether it was an inbound or an outbound call)

   These quick actions can be performed in two ways:

• Long tap on the Aircall app icon.

• Place the shortcut direct access into the main smartphone screen.

The GIFs below show you how to access keypad, contact creation and calling back directly from the the icon app and how to create shortcuts on your smartphone main screen :

1) Keypad

2) Calling the last number

3) Adding a contact

⚠️ Please note that you need to be logged in the Aircall App to use the shortcuts. If you are not logged in when tapping the shortcut, the login screen will prompt.

Please be aware that the call back last number shortcut will only appear if there has been a call made or received while you are logged in the app.

Please also take note that on most Android phones the shortcuts can only be accessed if the App icon is on the main screen.⚠️

If you long tap on the icon app from the apps menu, the shortcuts are not available.

Still in need of assistance? Please feel free to reach out to the Support Team and we will be happy to assist!