Navigating the Aircall Phone application is just as easy as on Aircall Workspace for Desktop & Web.
At the bottom of the Phone, you'll see the navigation bar where you can switch between four different pages: Conversations, Call History, Keypad, and Contact.
Keypad Page
The Keypad is where you can start a conversation. It can be found by clicking the green circle on the Conversations/Inbox page:
The Keypad has several important sections/features as labeled below:
- If you are assigned to multiple numbers, users can click on this section to select the number they want to start the conversation with:
-
- By clicking on the three dots to the right of a number, users can also choose to set a number as their default number, share the number, or copy the number
- In this field users will enter the phone number they wish to start a conversation with
- Alternatively, users can use the Contact search field to search for teammates and/or Contacts. Contacts from both Aircall and your Local device will be shown in this section, where you will be able to start a message or call with them
- Click the green icon at the bottom of this page to return to the Keypad
- Click this button to start a message
- Click this button to start a call
In-Call View
When you have started a call, you'll move to the ringing/in call view which will include options for speaker, hold, mute, keypad, record, voicemail drop, conference, hang up, and transfer.
Call ended View
Once a call has finished, you will be directed to the Call ended view where you can see contact and call information, rate the quality of the call, view/add/update Tags and Notes, and copy the call ID.
When you are ready to move on from the call, simply click Keep conversation open or Close conversation as appropriate to close the Call ended page.
Conversations Page
Users can view all their calls and messages via a unified Conversations view. By default, users have visibility to all lines that they are assigned to (as individual users or as part of a team) or have outbound calling access to. From the Conversations page, users will be able to filter Conversations to only see the relevant ones:
- Users can select - Unread, Open, Assigned to you, Unassigned, Outbound, or Closed
Additionally, users can select the filter icon in the upper right to further filter be Dates and Numbers.
Conversation View
After clicking on a conversation from the Conversations page, users will be directed to the Conversation View: a detailed view of the conversation, including any call and messaging history with the contact.
From this view, users can:
- Click the phone icon in the upper right to make a call to the contact
- Click the three dots in the upper right to reopen/close the conversation and copy the conversation ID
- Enter a message and click the send button at the bottom to send an SMS message to the contact
- Click the play button to listen to recordings/voicemails
By clicking on any call, users will be directed to a new page where you can see contact and call information, view/add/update Tags and Notes, copy the call ID, and listen to the recording/voicemail:
By clicking the contact at the top of the page, users will be directed to a new page where you can view and edit the contact's details:
History Page
To view only calls, users can navigate to the Call History page where they can see both inbound and outbound calls, as well as voicemails.
Additionally, users can search for calls by contacts or teammates, or filter calls by dates, teammates, call types, numbers, and/or tags:
Click on the phone icon on the right to start a call with the contact/number listed, or click on a call to open the call details:
Press and hold on a call to bring up a menu to copy the number:
Contacts Page
In the Contacts page, users will be able to search for contacts or teammates, as well as navigate between Recent contacts and Teammates views where your recent contacts (contacts that have been called recently) and teammates, respectively.
By clicking the "+" in the upper right, users can also add new contacts:
Settings
From this section, you have the ability to configure and manage different features of the app. Select your User icon in the upper left-hand corner of the application to open the Settings page:
Account
Click on your user name to access your account settings. View your credentials and account information, including your name, company, and email address. Additionally, click Change next to your password to be sent an emailed link for updating your password.
You can also view your associated teams, numbers, and personal extension number:
Scrolling to the bottom of this section, you will be able to log out of the application:
Availability
Below your name, you will find three options for managing your Availability:
-
Available: Ready to receive calls
-
Automatic Schedule: Based on my working hours
-
Unavailable: Not available to receive calls
Choose the option that best fits your current working preference.
Preferences
In the Preferences section, you will be able to view/adjust the following preferences:
Calling
- Link your Carrier Network
- Set up your Wrap up time
Working hours
- Set your Timezone
- Set when You'll be available (used when availability is set to Automatic Schedule)
Languages
- You'll be directed to your mobile's settings to adjust these settings
Sound & Appearance
- Set your Ringtone
- Enable or disable Noise Cancellation
- Set your Dark mode preference
- Enable or disable Action names during a call (when enabled, labels will be shown under action buttons while on a call, i.e. Hold, Mute, Hang up, etc.)
Privacy & Permissions
- Choose if you want to Hide Aircall call in system application (if enabled, calls made/received with Aircall will not show in your mobile's native call history)
- Enable or disable Notifications
- Enable or disable Contacts (if enabled, your mobile's local contacts will be shown in Aircall)
Quality
- Choose your Roaming setting
- Choose your Audio Bitrate setting
Help & Support
Navigate here to report an issue. You can also find access to our Knowledge Base.