The Aircall-Help Scout integration has a lot to offer by streamlining workflows and getting rid of manual data entry after a phone call. Thankfully, getting set up only takes a few minutes!
Before you start, make sure that you have admin rights in both Aircall and Help Scout.
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Log in to the Aircall Dashboard
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Select Integrations & API on the left sidebar menu
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Under the Discover Integrations tab, search for Help Scout
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Open Help Scout and click on Install integration

Now you will be guided through three easy steps outlined below.
Step 1: Authenticate Aircall
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Click on New Authentication.
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This will open a screen for you to add a required Authentication name. You will see a default name already provided for you. While a name is required, it will not be visible anywhere so any name can be used here -- either the suggested default or a name that you choose yourself.
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Click on Create and a pop-up will appear
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From the pop-up, click on Authorize to allow this integration to access information about your calls in Aircall
⚠️ Please note: You must Authenticate twice for Help Scout. First in Step #1, then again in Step #2. Only after Authenticating twice will the drop down allow you to select a Help Scout mailbox.
Step 2: Connect Aircall Number
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Select a number from the drop down to connect to Help Scout

Step 3: Authenticate Help Scout
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Click on New Authentication
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This will open a screen for you to add a required Authentication name. You will see a default name already provided for you. While a name is required, it will not be visible anywhere so any name can be used here -- either the suggested default or a name that you choose yourself.
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Click Add and a pop-up will appear
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From the pop-up, log in to your Help Scout admin account
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Click on Authorize to allow Tray.io access your account

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If the integration is successful, you will see a message that says “Help Scout connected.” Once you see this, click on Next.
Step 4: Select a Help Scout mailbox
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Click on the drop down to view a list of the available mailboxes in your Help Scout account
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Choose the mailbox that you would like to sync with Aircall

⚠️ Please Note: If there are more than 50 mailboxes, you will need to manually enter the name of the mailbox in the field to add it.
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Click on Finish.
🎉 Great, your Help Scout integration is active!
Still in need of assistance? Please feel free to reach out to the Support Team and we will be happy to assist!