Why do porting rejections occur?

Porting rejections can happen if essential information required by your current ("losing") carrier is missing. Our Customer Support team will provide updates directly on the ticket you submitted for the porting request.

How to prevent porting rejections?

To avoid delays or rejections, we recommend contacting your current carrier before submitting a porting request. They can confirm the exact details you’ll need to provide.

Additionally, you can refer to Number porting requirements by country for a detailed list of the required documents and information. These guides are designed to help you initiate the process smoothly and minimize the risk of rejection.

We've listed below the most frequent porting rejection issues:

  • Number inactive/disconnected: This rejection typically means that these numbers are not currently in service with your current carrier. It can also mean that you have outstanding charges on the account. Make sure your number remains active with your current provider until the porting is complete, and do not cancel your account with your current provider before the numbers have been ported.
  • Data/Name (Company/Authorized Contact)/Address Mismatch: This rejection typically means that the information you originally submitted on your Letter of Authorization (LOA) does not match the records held by your current carrier in their Customer Service Record (CSR).
  • Incorrect/Missing Account Number/PIN: This rejection typically means that the account number/PIN you originally submitted does not match the records held by your current carrier in their Customer Service Record (CSR), or has not been provided.
  • Range/Block is Incomplete/Not Complete: This rejection typically means the number(s) you requested to port are a part of a number range. The full range must be ported along with it or it must be released from the range.
  • Unauthorized Signature/Contact: This rejection typically means that the contact who signed the Letter of Authorization is different from the authorized contact listed in your current carrier in their Customer Service Record (CSR).

How to handle porting rejections?

For security reasons, your current carrier provides only limited information when a request is rejected. In such cases, you should reach out to your current carrier directly and share the rejection reason that the Aircall team will provide in your ticket. Be sure to also send them all the details you submitted in your porting ticket so they can verify the accuracy of the information.