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User Availability from Activity Feed

Jordan W.
  • Updated

Having a bird's eye view of your team is key in running a tip-top operation. Even more so when your users are able to set their own status. Aircall's Activity feed allows you to see who is available to take a call and who is not.

By changing your user status, it changes the way calls are directed to your team or teammates. By default, Aircall includes the following statuses:

Your Availability in the Activity Feed

Your Availability Status on your Aircall Phone

What does this mean?

Available

Available

The Available status indicates that:

  • your app is open

  • your user is set to available

  • you have an internet connection

  • you are not currently in a call

In-Call

Unavailable

The In-Call status indicates that you are currently in a call and you cannot receive a new one.

After-Call Work

Unavailable

The After-Call Work status indicates that you have set a specific wrap-up time on your user status after the end of each call or that you still have to tag your last call.

You will not receive a new call until these activities are completed.

Do Not Disturb

Unavailable

When selecting Unavailable, you will additionally need to select from the unavailable reasons listed below:

  • On a break

  • Out for lunch

  • In training

  • Back office

  • Other

Offline

Unavailable

The Offline status indicates that:

  • You are logged out of the app

  • Your app is closed or your computer is shut down.

  • You do not have an internet connection

⚠️ Please note that unavailable implies that you are unable to receive calls. This includes internal transfers.

How to access Activity Feed

  • Ensure you have admin rights and you are subscribed to the Professional Plan

  • Log in to the Dashboard

  • Click on Activity Feed in the navigation menu

Under the User Availability section, you can check how long agents have been in their current status (available, unavailable, after call work, in call, offline).

Information in the Live Feed is shown in real-time, meaning Admins will be able to track changes in availability as they happen.

Inside each status, agents are ordered by the amount of time they have spent in that status (in descending order).

This is a great way for you and your team to make sure you’re all on the same page.

📚 Need a quick refresher on changing your status? Simply, check out Managing your Availability from the Phone.

Still in need of assistance? Please feel free to reach out to the Support Team and

we will be happy to assist!

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