Aircall adds call center capabilities to Zendesk, while centralizing all phone operations in one single-interface and uses data in Zendesk to give context to interactions.
This integration will enable you to boost your productivity with the following features:
-
Aircall automatically logs calls and SMS based on your preferences
-
For each type of call, pick what type of ticket should be created
-
Choose to log calls strictly during business hours or at all times
-
Choose to automatically pop up either the contact history or relevant ticket in Zendesk when a call is received from a contact.
- Note: It is mandatory to use the Aircall CTI within Zendesk for this feature to work.
- https://support.aircall.io/hc/en-gb/articles/10375355375645-How-to-Configure-Your-Aircall-CTI-Within-Zendesk
-
Tickets are automatically assigned to the agent on the phone
-
Decide whether to update a caller’s existing ticket or create a new one
-
Call transfers, comments, tags, and recordings automatically sync from Aircall & appear in Zendesk
-
You can create ticket assignment rules to pre-existing Zendesk users or groups
-
The Aircall CTI is embedded within your Zendesk interface
- And more!
To learn more about exactly what our Zendesk integration has to offer, and how to set everything up, please visit how to configure your Zendesk integration on Aircall.