Aircall adds call center capabilities to Zendesk, while centralizing all phone operations in one single-interface and uses data in Zendesk to give context to interactions.
This integration will enable you to boost your productivity with the following features:
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Aircall automatically logs calls and SMS based on your preferences
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For each type of call, pick what type of ticket should be created
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Choose to log calls strictly during business hours or at all times
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Choose to automatically pop up either the contact history or relevant ticket in Zendesk when a call is received from a contact
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Tickets are automatically assigned to the agent on the phone
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Decide whether to update a caller’s existing ticket or create a new one
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Call transfers, comments, tags, and recordings automatically sync from Aircall & appear in Zendesk
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You can create ticket assignment rules to pre-existing Zendesk users or groups
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The Aircall CTI is embedded within your Zendesk interface
- And more!
To learn more about exactly what our Zendesk integration has to offer, and how to set everything up, please visit how to configure your Zendesk integration on Aircall.