Admin users have the ability to view and download call data and recordings from the Call History page in the Aircall Dashboard. This guide will explain the data included in this dashboard.
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Column |
Description |
|
line |
|
|
date (TZ offset incl.) |
|
|
time (TZ offset incl.) |
|
|
number timezone |
|
|
datetime (UTC) |
|
|
country_code |
|
|
direction |
|
|
from |
|
|
to |
|
|
answered |
|
|
missed_call_reason |
|
|
user |
|
|
duration (total) |
|
|
duration (in call) |
|
|
via |
|
|
voicemail |
|
|
recording |
|
|
comments |
|
|
tags |
|
|
call quality |
|
|
team |
|
|
Call direction - type |
|
|
Call start time |
|
|
Call end time |
|
|
Aircall number |
|
|
Customer number |
|
|
In-call duration |
|
|
Play recording/voicemail |
|
|
Call id |
|
|
Call Type |
|
|
Waiting time |
|
|
Time to answer |
|
|
Time in IVR |
|
|
Call id (internal) |
|
|
Disconnected by |
|
|
IVR Widget |
|
|
IVR Branch |
|
|
Call Timeline |
Call Data FAQs
Why are there strange numbers, or no numbers, listed for some inbound calls?
These calls may have been from blocked or anonymous numbers.
The data included in an export and the data presented on the Dashboard do not match up. Why is that?
Analytics Pro and Analytics+ will present data using customizable filters. Exports taken from the Analytics pages or the Overview page are subject to these filters as well. If there is a difference in the data, or you are not seeing what you expect, it is usually the result of a filter or time zone difference, so be sure to check both of those areas before taking an export.
On Analytics+, It may be helpful to remove all filters except the date range to obtain the most comprehensive results, which you can then narrow down from the export itself.
How much data can I export?
Admin users will be able to export up to 6 months of call data and if applicable, call recordings, through the Dashboard. Any data older than 6 months will need to be requested through a support ticket.
Why am I seeing strange outbound calls in my export or on my phone app?
If you have an external number set up as an option on your IVR Number, any inbound calls to your IVR Number going to that external number will show in call exports and the Aircall phone app as outgoing calls from the caller’s number to the external number. These calls may show as outbound calls from “Anonymous” on the Aircall phone application.