If you are looking to access your call data or recordings, you may do so easily from the Aircall Phone Application or the Dashboard.
Exporting Call Data from the Dashboard
You may export a selection of data from the Call History page in the Dashboard.
✅ If you are on a Professional Plan, you can also download an export from the Analytics tab. In doing so, a file will be sent directly to your email address with the data you requested.
Here is a helpful guide explaining what you will find in an export: Call Data Exports.
Log in to the Dashboard.
Click on the Stats section to access the Analytics tab in the navigation menu on the left-hand side of the screen.
Under filters, choose the date range and the lines you would like to include in the data export.
Click the Export button located in the lower-right corner of the page.
Download and open your report directly from your email.
⚠️ Please note: Only call data within the last 3 months is accessible from the Aircall Phone Application, and only call data within the last 6 months is accessible from the Dashboard or through an export. For obtaining call data older than 3-6 months, please read on.
Obtaining Historical Call Data and/or Recordings
If you would like access to data older than 6 months, submit your request for historical call data through our Support Portal.
Deleting Call Recordings
You may delete individual call recordings through the Activity Feed as an Admin using the following steps:
Log in to the Dashboard.
Select Activity Feed.
Hover over the call and press the information icon to bring up a panel showing the call recording
Hover over the call recording and click the trash can icon to delete the recording
⚠️ Please note that deleted call recordings cannot be restored!
⚠️ Please also note that voicemails are unable to be deleted from the Dashboard. Only call recordings are able to be deleted in this section.
If you would like to like to delete several call recordings at once, or would like to delete voicemails, please and submit your deletion request through our Support Portal.
Number and User Information Requests
If you have a large number of users or numbers on your account and would like assistance retrieving a list of all users or numbers, please submit your GDPR request through our Support Portal, specifying exactly what you are looking for.
You can also use this form if you are looking for data that is not covered in this article and we'll be glad to assist.
For any GDPR-related requests, please submit your GDPR request through our Support Portal.