If you are looking to access your call data or recordings, you may do so easily from the Aircall Phone Application or the Dashboard.
Exporting Call Data from the Dashboard
You may export a selection of data from the Call History page in the Dashboard.
✅ If you are on a Professional Plan, you can also download an export from the Stats tab. In doing so, a file will be sent directly to your email address with the data you requested.
Here is a helpful guide explaining what you will find in an export: Call Data Exports.
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Log in to the Dashboard.
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Click on the Stats section to access the Analytics tab in the navigation menu on the left-hand side of the screen.
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Under filters, choose the date range and the lines you would like to include in the data export.
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Click the Export button located in the lower-right corner of the page.
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Download and open your report directly from your email.
⚠️ Please note: Only call data within the last 5 months are accessible from the Aircall Phone Application, and only call data within the last 6 months are accessible from the Dashboard or through an export. For obtaining call data older than 3-6 months, please read on.
Obtaining Historical Call Data and/or Recordings
If you would like access to data older than 6 months, submit your request for historical call data through our Support Portal.
⚠️ Please Note: If you have Analytics+ and you want to get more than 6 months of call history, you can go to the Analytics+ dashboard and click on the Total Calls KPI. You will then see the list of calls that you will be able to download. In the download options please choose to download all results.
Deleting Call Recordings
How to Delete Call Recordings with Conversation Center
You may delete individual call recordings through the Conversation Center as an Admin, using the following steps:
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Log in to the Dashboard
Access your account and log in to the Dashboard. -
Go to Conversation Center
From the menu, select Conversation Center > Conversations. This will display a list of all recent call recordings. -
Hover over the selected call
Place your cursor over the call recording you are interested in. A section called Preview will appear in the corresponding row. -
Click on Preview
When you click, a panel with more details about the recording will open. At the bottom of the panel, you’ll find a trash icon.
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Confirmation
When you click the trash icon, a confirmation will pop up to make sure you want to delete the recording. -
Delete
Confirm the deletion, and the recording will be permanently removed.
How to Delete Call Recordings from the Last 24 Hours via Live Monitoring
As an Admin, you can delete call recordings from the last 24 hours through the Live Monitoring feature. Follow these steps:
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Log in to the Dashboard
Access your account and log in to the Dashboard. -
Go to Live Monitoring
From the menu, select Live Monitoring. This will display a list of all recent call recordings. -
Locate the Call Recording
Browse through the list to find the specific call recording you want to delete. Calls with available recordings will show a Play button.
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Select the Call Recording
Click on the call you wish to delete. A panel with more details about the call will appear. -
Delete the Recording
In the lower-left side of the panel, click the three-dot icon. From the dropdown menu, select Delete audio recording.
⚠️ Please note that deleted call recordings cannot be restored!
⚠️ Please also note that voicemails are unable to be deleted from the Dashboard. Only call recordings are able to be deleted in this section.
If you would like to have several call recordings deleted at once or would like to delete voicemails, please submit your deletion request through our Support Portal. (Note: In your deletion request, please be sure to include the call IDs for the call recordings/voicemails that you would like to be deleted.)
⚠️ Please note that call recording deletion requests can only be raised by admin account.
Customer Data Controls
If you are an account Owner, you can further control how data can be used by Aircall for monitoring and troubleshooting. This option is available for Owners, under My Company > Security:
Feedback Data Access
Unchecking Feedback Data Access option will prevent Aircall from having access to customer data, such as call recordings, transcriptions, AI insights, etc, when troubleshooting issues reported by dashboard owners or agents through Aircall application.
⚠️ Please note that not having access to customer data might prevent Aircall from troubleshooting and fixing the specific issue reported.
This setting is separate from the Consent to Access field defined in each individual Support Ticket raised via the Support Portal.
AI Performance Monitoring
Unchecking AI Performance Monitoring option will prevent Aircall from having access to customer data when troubleshooting issues detected by our automated monitoring.
AI features using generative AI capabilities might have, rarely, unpredictable outputs and Aircall will implement automated monitoring, for quality and safety purposes, for those features. To troubleshoot issues raised by automated monitoring, Aircall might use algorithmic or human review of underlying customer data or AI artifacts. When using customer data, Aircall will respect data privacy regulations and market security standards.
Not having access to underlying customer data will prevent Aircall from troubleshooting and fixing the root cause of potential issues.
Number and User Information Requests
If you have a large number of users or numbers on your account and would like assistance retrieving a list of all users or numbers, please submit your GDPR request through our Support Portal, specifying exactly what you are looking for.
You can also use this form if you are looking for data that is not covered in this article and we'll be glad to assist.
GDPR-related Requests
For any GDPR-related requests, please submit your GDPR request through our Support Portal.
You may also reference our Privacy Policy, Privacy FAQ, and Terms of Use if needed.