Symptom

Whenever you receive an inbound call, all your open Salesforce tabs automatically switch to the contact page of that inbound call.

Root cause

This behavior is a result of a setting that has been configured for your Salesforce integration allowing for a pop up of the Contact page when a call has been received:

Solution

This setting can be disabled by an Admin through the Aircall Dashboard following the instructions below:

• Log in to the Aircall Dashboard

• Select Integrations & API from the left sidebar menu

• Under the My Integrations tab, select your Salesforce integration

• Click on Settings and scroll down to Salesforce Settings

• Modify the setting ''Pop up of contact page when it rings''

⚠️ Please note that you will need to change these settings for each Salesforce integration you have.

⚠️ Once you changed this setting, you would not have the contact page pop up at all for any calls.

Still in need of assistance? Please feel free to reach out to the Support Team and we will be happy to assist!