Learn about what data is readily available for you to export, and how to do so, for your Analytics dashboards.
Why would I need to perform data exports if I already have the Dashboards to visualize my organization activity insights?
In addition to the dashboards, exporting data as a complementary source of insights to the available visualizations may be useful in the following situations:
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Visualizing Aircall Analytics data in another reporting tool that aggregates business data from different sources
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Drilling down into the data in a different manner than the available dashboard filters and visualizations
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Retaining and comparing historical data from all Aircall dashboards to study trends over time
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Sharing the data with other colleagues who don’t have access to the Aircall dashboard
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Feeling more comfortable working with data in Excel or another platform
Data exports from Aircall Analytics can help you get additional insights not presented on the visualizations of the dashboards, help you maximize the utility of the data already available at your fingertips, and can help you work with data in the way you feel most comfortable.
What data is available to export in each Dashboard?
Call History
You can find the Call History dashboard in the left navigation pane, inside the Call Settings section:
Analytics Dashboards
You can find Analytics dashboards, such as the Overview Dashboard, in the left navigation pane, inside the Stats section:
⚠️ Please note that you will get different data exports depending on which menu you use to perform the export.
1. Exporting data from the top right corner of the dashboard:
By exporting the data using the 'Download' link at the top-right corner of the dashboard you are viewing, you will download the data relating to the time period selected using the dashboard filters.
There are two formats available for obtaining this export:
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PDF: you will receive exactly the visualizations and data you have in the Overview dashboard in a PDF file that will be directly downloaded from your browser.
⚠️ Please note that, in order to view all data for the specified time range (including data shown on tiles like Calls by main participant), you must select the “Expand tables to show all rows” option. Otherwise, you will only download the portion of the table that is visible without scrolling in the dashboard.
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CSV: you will receive a zip file directly downloaded from your browser that contains a separate CSV file for each tile shown in the dashboard you are viewing.
2. Exporting data from each tile of the dashboard
With this option you will receive specifically the data shown on the tile you are performing the export from, not the data from the dashboard as a whole.
⚠️ When clicking on “Download data” in some tiles, please note that you may have to scroll up to the top of the dashboard to see the export options menu.
💡Please note that, in certain export options, you will be able to select your preferred format:
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File format: TXT, Excel Spreadsheet, CSV, JSON, HTML, Markdown, PNG.
Number of rows to include:
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Mark the option “Current results table” to export only the rows you see in the tile (this will be truncated if there are over 1000 rows).
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Mark the option “All results” to export all the rows if they exceed the 1000 rows visualization limit of the dashboard.
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Mark the option “Custom” to choose how many rows you will get in the export.