Aircall supports physical call controls for selected Jabra, Yealink, and Poly headsets. When using a compatible device, you can answer, decline, mute, or adjust volume directly from your headset, which helps streamline call handling.

Important: Functionality differs slightly between Jabra, Yealink, and Poly headsets. Review the details for your specific device below.

Jabra headset controls

With supported Jabra headsets, you can use physical buttons to:

  • Pick up, decline, and hang up calls
  • Increase or decrease call volume
  • Mute or unmute during calls

Here is the table you requested. It is formatted to fit directly into the article.

Supported and tested Jabra devices

DeviceSupport details
Evolve2 30Full support
Evolve2 40Full support
Evolve2 75USB connection supported; also works wirelessly with the USB dongle
Evolve2 85USB connection supported; also works wirelessly with the USB dongle
Evolve2 65USB connection supported; also works wirelessly with the USB dongle
Evolve 80Full support
Evolve 75 / Evolve 75eUSB connection supported; also works wirelessly with the USB dongle
Evolve 65eUSB connection supported; also works wirelessly with the USB dongle
Evolve 20 / 30 / 40 Stereo or MonoFull support
Evolve 30 II Stereo or MonoFull support
Evolve 65 Stereo or MonoUSB connection supported; also works wirelessly with the USB dongle
Engage 75 / 65 ConvertibleUSB connection supported; also works wirelessly with the USB dongle
Engage 50 Stereo or MonoFull support
Engage 75 Stereo or MonoUSB connection supported; also works wirelessly with the USB dongle
Biz 1900 USB MonoUSB support
Biz 2400 II Duo or MonoFull support
Biz 2300 / 1500 Duo or MonoFull support

Yealink headset controls

With supported Yealink headsets, you can use physical buttons to:

  • Pick up, decline, and hang up calls
  • Mute or unmute during calls

Supported and tested Yealink devices

  • UH34 Dual or Mono: USB or USB C
  • UH36 Dual or Mono: USB or USB C
  • UH38 Series: USB or USB C
  • WH62 Dual or Mono DECT wireless headset: Micro USB to physical phone and to PC, wireless device
  • WH63 Convertible DECT wireless headset: Micro USB to physical phone and to PC, wireless device
  • WH66 Dual or Mono UC Workstation DECT wireless headset: USB and PC, wireless device
  • WH67 DECT wireless convertible headset: USB and PC, wireless device

Poly headset controls

With supported Poly headsets, you can use physical buttons to:

  • Pick up and hang up calls
  • Mute or unmute during calls

Supported and tested Poly devices

DeviceSupport details
Blackwire 3220

 

USB or USB C

 

Blackwire 5220
Blackwire 5200
Blackwire 3210
Blackwire 5210
Blackwire 3225
Plantronics DA80USB
Plantronics Audio 628USB
Note: Bluetooth headsets are not supported for physical call controls.
Important: Physical controls are not supported in the Aircall Web Application or the Aircall Mobile Apps.