Aircall's Desktop App enables Jabra and Yealink users to utilize their physical headset controls during a call to perform actions like answering or unmuting, saving you valuable time.
⚠️ Please note: the functionality between Jabra headset users and Yealink headset users slightly differs. Read more below.
Jabra:
This feature enables you to use your Jabra headset with call controls to:
-
Pick up, decline, and hang up calls.
-
Increase and decrease call volume during calls.
-
Mute and unmute yourself during calls.
You can find the list of supported and tested Jabra devices below:
|
Evolve2 30 |
Full support |
|
Evolve2 40 |
Full support |
|
Evolve2 75 |
Support USB connection and wirelessly connect via the USB dongle |
|
Evolve2 85 |
Support USB connection and wirelessly connect via the USB dongle |
|
Evolve2 65 |
Support USB connection and wirelessly connect via the USB dongle |
|
Evolve 80 |
Full support |
|
Evolve 75 / Evolve 75e |
Support USB connection and wirelessly connect via the USB dongle |
|
Evolve 65e |
Support USB connection and wirelessly connect via the USB dongle |
|
Evolve 20/30/40 Stereo/Mono |
Full support |
|
Evolve 30 II Stereo/Mono |
Full support |
|
Evolve 65 Stereo/Mono |
Support USB connection and wirelessly connected via the USB dongle |
|
Engage 75/65 Convertible |
Support USB connection and wirelessly connect via the USB dongle |
|
Engage 50 Stereo/Mono |
Full support |
|
Engage 75 Stereo/Mono |
Support USB connection and wirelessly connected via the USB dongle |
|
Biz 1900 USB Mono |
USB support |
|
Biz 2400 II Duo/Mono |
Full support |
|
Biz 2300/1500 Duo/Mono |
Full support |
Yealink:
This feature enables you to use your Yealink headset with call controls to:
-
Pick up, decline, and hang up calls.
-
Mute and unmute yourself during calls.
You can find the list of supported and tested Yealink devices below:
|
UH34 Dual/Mono |
USB or USB-C |
|
UH36 Dual/Mono |
USB or USB-C |
|
UH38 Series |
USB or USB-C |
|
WH62 Dual/Mono DECT Wireless Headset |
Micro USB to physical phone & to PC- wireless device |
|
WH63 Convertible DECT Wireless Headset |
Micro USB to physical phone & to PC- wireless device |
|
WH66 Dual/Mono UC Workstation DECT Wireless Headset |
USB & PC- wireless device |
|
WH67 DECT Wireless Convertible Headset |
USB & PC- wireless device |
⚠️ Please note that bluetooth headsets are not supported to use physical controls.
⚠️ Please note that the Aircall Web Application and Aircall Mobile Apps do not support physical controls.
Still in need of assistance? Please feel free to reach out to the Support Team and we will be happy to assist!