Release Notes - August 2026

New features

Outbound Campaigns is going GA

Outbound Campaigns is now generally available. Admins build and manage campaigns from Dashboard > Campaigns — importing contacts, assigning agents, configuring dialing strategy and retry rules, and monitoring live queue progress in real time.

Agents work campaigns from Aircall Workspace > Campaigns, a streamlined dialing experience where contacts are dialed automatically and outcomes are logged in wrap-up, with no manual list management. Agents can also see their call history across campaign attempts in their Workspace inbox, filterable by campaign or outcome, and Live Monitoring now includes a campaign filter.

Salesforce Voice Enhancements - New Package Version v0.10.0

A new package version rounds out the call lifecycle for Salesforce Voice Omni-Channel, closing feature gaps with Salesforce CTI so agents get consistent tagging, notes, history, and data logging in one place. Highlights include tagging during or after a call (with mandatory tagging support), notes added directly in Omni-Channel, one-click voicemail drop, and call history.

Improvements

AI Voice Agent - Knowledge Base Support for HubSpot and Document360

AI Voice Agent (AIVA) and AI Messaging Agent (AIMA) can now pull their knowledge base directly from HubSpot and Document360, in addition to Zendesk and Salesforce. Instead of retyping content or pasting website links, customers connect their existing tool and AIVA imports articles straight from it — one source of truth, no duplicated work, and a smarter AI agent from day one.

Document360 support in particular unlocks customers who use a dedicated knowledge-base platform instead of Zendesk or Salesforce.

Trial Experience - AI Assist Pro Now Included in All Trials

All subscription trial accounts now include full access to AI Assist Pro features for the entire duration of the trial, automatically and with no setup required — giving every trial account exposure to Aircall's AI Assist capabilities during evaluation.

New features

Numbers - Extended Coverage in Portugal

Number coverage and portability for fixed numbers in Portugal has been extended nationwide via self-service, previously limited to Lisbon and Porto. Customers can now request numbers for any area of the country, porting is available across the same expanded footprint, and HD voice runs on the new provider — broadening the numbers Aircall can offer companies with a national presence in Portugal.

Improvements

AI Voice Agent - Open on Trial Accounts

AI Voice Agent (AIVA) is now open on trial accounts.

Trial Experience - Call Minute Limits Aligned Worldwide

Trial accounts now have a unified 100-minute call limit worldwide, replacing the previous split where only North America had 100 minutes and other regions were capped at 40. The limit counts both outbound and inbound calls, including time spent on IVR or AIVA even if a human agent never picks up, giving every trial the same runway to evaluate Aircall.

Updates

Salesforce - Voice Installation Gate

Installing the Salesforce Voice integration now requires an eligible plan (Professional or higher) and at least one Aircall × Salesforce Voice license on the contract. Customers who don't meet these requirements are prompted to contact their Account Manager to discuss upgrading their plan or adding licenses.

New features

AI Voice Agent - Send SMS Action

AI Voice Agent (AIVA) can now send an SMS to the caller during a live call — for example a booking link, a portal or form link, a tracking link, or a confirmation once another action completes.

Send SMS is a native Aircall action, not integration-powered, so there's nothing to install. Any company with SMS-eligible numbers can use it, and sent messages appear in the Aircall Workspace like any other SMS.

Salesforce - AI Actions

Salesforce AI Actions connect to Aircall's AI Voice Agent, allowing it to look up, update, and create Salesforce records during a live call — before or instead of transferring to a human agent.

Improvements

Analytics - Preset Filters

Saved filters let users keep a set of filters per dashboard page and reapply them in one click, removing the daily friction of re-building the same report for different teams, regions, or numbers. This initial release covers the core experience. 

Commerce Platform - Remove Licenses

Month-to-month customers can now remove user licenses directly from the Dashboard; other customers still need to contact Sales to amend their contract. Only Owners and Admins can remove licenses, and only user licenses are eligible.

The new experience lives on the Plan page: selecting "Manage" on the Users & Teams tile opens a drawer showing total standard and flex licenses, total assigned licenses, and any licenses already scheduled for removal, with a clear flow to schedule new removals.

Salesforce - New Unified Calling Experience

Salesforce Voice is rolling out a new calling experience with several additions: call history (VoiceCall records), insight cards, tags and notes (including mandatory tagging), voicemail drop, call transfer to teams, and IVR key data logging on AVO. The update introduces new components and configuration steps in Salesforce, so updated setup documentation is available.

New features

AI Voice Agent - Agent to Agent Context Handoff

When a caller is transferred from one AI Voice Agent to another, the second agent no longer starts the conversation from zero. The first agent shares the conversation context before handing off, so the second agent opens by acknowledging what the caller already said instead of asking them to repeat it.

• Before: "Thank you for calling. I'm your virtual assistant, how can I help you today?"
• After: "I see you were asking about card grading — is that correct?"

This works automatically in multi-agent AIVA setups, with no extra configuration needed. Context is scoped to a single call and does not persist across unrelated calls.

Improvements

AI Voice Agent

Larger Knowledge Base Capacity

The character limit for AIVA knowledge base content has been increased from 120,000 to 300,000 characters before summarization applies, giving customers more room to document processes and policies for their AI Voice Agent.

Aircall Mobile

Media Playback & "What's New" Page

Two quality-of-life improvements have shipped to Aircall Mobile.

• Anchored media player (Android only): a persistent player now stays anchored at the bottom of the screen while a voicemail or call recording plays, so navigating away no longer stops playback. Playback continues via lock-screen controls when the app is backgrounded, and pauses automatically for incoming or outgoing calls.
• "What's New" page: a new section in the app summarizes what changed in the latest release. Agents on an older version are prompted to update directly in the app.