23-06-2026

New features

Salesforce - CTI v3 Aircall Log Object (ALO)

Aircall Log Object (ALO) is now available for all CTI v3 customers. ALO is a dedicated Salesforce object designed to store Aircall call activity in a more structured and scalable way than relying on the standard Task object alone.

  • Flexible logging: CTI v3 customers can now log calls to both Task and Aircall Log Object (default), or to Aircall Log Object only.
  • Richer call data: ALO supports additional information such as call duration, direction, AI summaries, IVR data, message information, and more.
  • Unified logging: For customers using Sales Engagement (v4), ALO replaces the Aircall Voice Object (AVO) as the logging destination.
  • Action required: CTI v3 customers must review the updated Dashboard settings, assign the required Salesforce permission set, and configure the Task and ALO relationship.

The Aircall Workspace CTI interface in Salesforce remains unchanged. This release upgrades the logging infrastructure while maintaining the familiar user experience.

Android Auto support

Aircall now supports Android Auto, allowing users to stay connected while driving using compatible Android devices.

  • Receive notifications for incoming SMS, MMS, and WhatsApp messages.
  • Have incoming messages read aloud using Google Assistant.
  • Reply to messages using voice input.
  • Access a notification center to review and respond to received messages.

Improvements

Aircall Workspace - Call Widget and Keypad

  • Persistent keypad: The keypad now features a clearer icon and appears by default in one of the first columns of the interface. Users who do not need it can remove it.
  • Consistent Call Widget: The Call Widget now remains in a fixed position at the bottom of the screen and expands to full screen in small and CTI views, providing a more predictable calling experience.

Aircall Dashboard - AI Settings

A new AI Settings section is now available in the Aircall Dashboard sidebar, bringing shared AI configuration into a single, centralized location.

16-06-2026

Improvements

Zendesk Integration

  • Automated Callback logging: Customers can now choose whether outbound automated callback calls create a new ticket or are logged on an existing ticket, and define the status for newly created tickets.
  • AI Insights logging: New settings allow customers to select which AI Insights, including call transcription, are logged. AI Assist Pro Playbook and Custom Summary logging are also supported.

monday.com Integration

  • Improved installation: Customers can now select the specific monday.com workspace where the integration is installed.
  • Enhanced AI Insights settings: Customers can choose which AI Insights are logged and whether they appear in the Updates section or within Timeline event details.
  • Multiple phone number columns: Integration settings now support selecting multiple phone number columns.

Analytics

Calls fully handled by the AI Voice Agent no longer count as missed calls. A call is now considered missed only if it is abandoned or if a transfer to a human agent is required and the agent does not answer. This provides a more accurate missed call rate for customers using AI Voice Agent.

09-06-2026

New features

AI Voice Agent - Outbound Escalation to Human

Outbound AI Voice Agent can now transfer live calls to a human agent. Customers can enable Call Transfers in the Outbound Call Workflow, choose a destination (User, Team, or External number), and define the conditions that trigger the transfer.

Improvements

Greek numbers compliance

Aircall now complies with new Greek regulations by displaying the underlying carrier and requiring customer acknowledgment of the carrier's terms and conditions. Existing customers acknowledge through a banner in the Number List, while new customers confirm during the number purchase flow. Companies that do not acknowledge the terms by June 20, 2026 will be unable to purchase additional Greek numbers until acknowledgment is completed.

APAC Data Residency

Recordings, Transcriptions, and AI Assist (Standard) now support APAC data residency with storage located in Australia. Existing customers are automatically migrated to the APAC region without any required action.

02-06-2026

New features

Aircall Dashboard - Starter AI Plan

The Essentials and Starter AI plans now include the Overview dashboard, Call History export, and the Network Diagnostics dashboard, helping customers monitor performance, access detailed records, and troubleshoot network quality issues.

Improvements

Aircall Workspace - Voicemail Drop

Customers can now upload an MP3 file as a custom voicemail drop message using a new upload section with drag-and-drop support, file validation, and Save or Cancel actions.

Analytics

  • Added a Call with voicemail filter to Overview+.
  • Added Activity by phone line to the Outbound report.
  • Added inbound AI Voice Agent transfer branch metrics to the Inbound and Inbound+ Deep Dive reports.

Webhooks

Call event webhooks now include the automatic_callback_call_id attribute, allowing integrations to associate automated callback calls with the original inbound call that triggered the callback. The Developer Portal documentation has been updated accordingly.