Release Notes - June 2026

New features

AI Assist Pro - AI Predicted CSAT

AI Predicted CSAT generates a satisfaction score (0 to 100) for every call. The score takes into account factors such as resolution, customer sentiment, customer effort (including transfers and repeated questions), agent empathy, and closing behavior. Managers can also view the top two drivers behind each score to better understand why a call received its rating.

This feature is available for AI Assist Pro customers. A score is generated only when the agent handling the call has an AI Assist Pro license assigned. Admins can enable or disable the feature at the company level, with per-number overrides. 

Analytics - Outbound Campaign reporting

Analytics now supports Outbound Campaigns with updates to the Outbound and Outbound+ reports. Live Monitoring has also been enhanced with a new campaign filter.

• Live Monitoring metrics are available for up to the last 24 hours (48 hours in the database). Campaign-level metrics cannot be calculated in real time for campaigns lasting longer than 24 hours.
• Analytics data refreshes every 15 minutes. Campaign metrics may therefore appear with a delay of approximately 30 minutes.
• Supervisors must have access to all numbers and teams used in campaigns to view the corresponding Analytics and Live Monitoring metrics.

Aircall Mobile for iOS - CarPlay

Aircall Mobile now includes a dedicated native CarPlay app, allowing users to manage calls directly from their car's display.

• Recent calls: View up to 24 recent inbound, outbound, and missed calls, with missed calls highlighted and one-tap callback.
• Contacts: Access recent contacts with names, phone numbers, and avatars, then place calls with a single tap.
• Incoming calls: Receive native CarPlay call screens with caller information and Aircall branding, and answer using the display or steering wheel controls.

Improvements

Call Routing - Stop recording on transfers to phone numbers

A new per-number setting is available under Admin Dashboard > Numbers > Call Recordings, in the Transfers section: Automatically stop recording on transfers to phone numbers.

When enabled, call recording automatically stops whenever a call is transferred or routed to any phone number, including both external phone numbers and internal Aircall numbers. This behavior does not apply to warm transfers or conference calls.

This enhancement helps organizations meet compliance and data privacy requirements by ensuring recordings stop as soon as a call leaves the agent for another phone number.

AI Assist - Scorecard templates

Admins can now create scorecards using one of three ready-made templates: Sales, Support Quality, or Soft Skills, instead of starting from a blank scorecard. Each template pre-populates sections, questions, and point weights, while remaining fully editable before publishing.

Templates are only a starting point. Once created, the scorecard becomes fully editable and is no longer linked to the original template, so future template updates do not affect existing scorecards.

Templates are available for both AI Assist and AI Assist Pro customers. The existing Automate scoring capability remains available for AI Assist Pro customers.

Zoho CRM Integration enhancements

The latest version of the Zoho CRM integration introduces several enhancements, including:

• Improved call and message logging
• Advanced integration configuration settings
• Default and custom Insight Cards
• Logging for SMS, MMS, WhatsApp messages, and media files
• Logging of call transcriptions and AI Insights, including Call Summary, Key Topics, Action Items, Sentiment, and AI Assist Pro Playbook and Custom Summary
• AIVA call logging
• Enhanced contact and record creation
• Contact and record synchronization
• Custom record lookup
• Support for multiple phone number formats

Pipedrive Integration enhancements

The latest Pipedrive integration includes the following improvements:

• Enhanced call logging, including logging calls for lost deals, calls shorter than one minute, missed call ownership, lead tags, last call date and time, transfers to external numbers, and callback requests as open tasks.
• New settings for AI Insights and AI Assist Pro logging.
• Call logging for organizations without contacts.
• SMS automation support.

Analytics - Call History 12-month export

Professional and Custom plans can now access up to 12 months of Call History, increased from the previous 6-month limit. Each export query can cover a maximum of six months, allowing customers to export a full 12 months of historical data across multiple queries. The six-month limit for Essentials plans remains unchanged.

New features

Salesforce - CTI v3 Aircall Log Object (ALO)

Aircall Log Object (ALO) is now available for all CTI v3 customers. ALO is a dedicated Salesforce object designed to store Aircall call activity in a more structured and scalable way than relying on the standard Task object alone.

• Flexible logging: CTI v3 customers can now log calls to both Task and Aircall Log Object (default), or to Aircall Log Object only.
• Richer call data: ALO supports additional information such as call duration, direction, AI summaries, IVR data, message information, and more.
• Unified logging: For customers using Sales Engagement (v4), ALO replaces the Aircall Voice Object (AVO) as the logging destination.
• Action required: CTI v3 customers must review the updated Dashboard settings, assign the required Salesforce permission set, and configure the Task and ALO relationship.

The Aircall Workspace CTI interface in Salesforce remains unchanged. This release upgrades the logging infrastructure while maintaining the familiar user experience.

Android Auto support

Aircall now supports Android Auto, allowing users to stay connected while driving using compatible Android devices.

• Receive notifications for incoming SMS, MMS, and WhatsApp messages.
• Have incoming messages read aloud using Google Assistant.
• Reply to messages using voice input.
• Access a notification center to review and respond to received messages.

Improvements

Aircall Workspace - Call Widget and Keypad

• Persistent keypad: The keypad now features a clearer icon and appears by default in one of the first columns of the interface. Users who do not need it can remove it.
• Consistent Call Widget: The Call Widget now remains in a fixed position at the bottom of the screen and expands to full screen in small and CTI views, providing a more predictable calling experience.

Aircall Dashboard - AI Settings

A new AI Settings section is now available in the Aircall Dashboard sidebar, bringing shared AI configuration into a single, centralized location.

Improvements

Zendesk Integration

• Automated Callback logging: Customers can now choose whether outbound automated callback calls create a new ticket or are logged on an existing ticket, and define the status for newly created tickets.
• AI Insights logging: New settings allow customers to select which AI Insights, including call transcription, are logged. AI Assist Pro Playbook and Custom Summary logging are also supported.

monday.com Integration

• Improved installation: Customers can now select the specific monday.com workspace where the integration is installed.
• Enhanced AI Insights settings: Customers can choose which AI Insights are logged and whether they appear in the Updates section or within Timeline event details.
• Multiple phone number columns: Integration settings now support selecting multiple phone number columns.

Analytics

Calls fully handled by the AI Voice Agent no longer count as missed calls. A call is now considered missed only if it is abandoned or if a transfer to a human agent is required and the agent does not answer. This provides a more accurate missed call rate for customers using AI Voice Agent.

New features

AI Voice Agent - Outbound Escalation to Human

Outbound AI Voice Agent can now transfer live calls to a human agent. Customers can enable Call Transfers in the Outbound Call Workflow, choose a destination (User, Team, or External number), and define the conditions that trigger the transfer.

Improvements

Greek numbers compliance

Aircall now complies with new Greek regulations by displaying the underlying carrier and requiring customer acknowledgment of the carrier's terms and conditions. Existing customers acknowledge through a banner in the Number List, while new customers confirm during the number purchase flow. Companies that do not acknowledge the terms by June 20, 2026 will be unable to purchase additional Greek numbers until acknowledgment is completed.

APAC Data Residency

Recordings, Transcriptions, and AI Assist (Standard) now support APAC data residency with storage located in Australia. Existing customers are automatically migrated to the APAC region without any required action.

New features

Aircall Dashboard - Starter AI Plan

The Essentials and Starter AI plans now include the Overview dashboard, Call History export, and the Network Diagnostics dashboard, helping customers monitor performance, access detailed records, and troubleshoot network quality issues.

Improvements

Aircall Workspace - Voicemail Drop

Customers can now upload an MP3 file as a custom voicemail drop message using a new upload section with drag-and-drop support, file validation, and Save or Cancel actions.

Analytics

• Added a Call with voicemail filter to Overview+.
• Added Activity by phone line to the Outbound report.
• Added inbound AI Voice Agent transfer branch metrics to the Inbound and Inbound+ Deep Dive reports.

Webhooks

Call event webhooks now include the automatic_callback_call_id attribute, allowing integrations to associate automated callback calls with the original inbound call that triggered the callback. The Developer Portal documentation has been updated accordingly.