12-05-2026

Improvements

HubSpot

Insight Cards in HubSpot CTI

Insight Cards provide a quick-glance view of key data points directly inside the CTI, reducing the need to leave the call interface.

This feature addresses feedback from multiple teams and supports several key use cases:

  • Information from CRM objects: Contacts, deals, tickets, and companies are surfaced directly in the CTI for faster access without navigation.
  • Information from other integrations: Users with multiple Aircall integrations can stay entirely within HubSpot while still accessing relevant external data.

CTI UX Fixes

A series of UX improvements aimed at increasing HubSpot CTI NPS by addressing frequent friction points experienced by agents during daily use.

The goal is to bring the HubSpot CTI closer to Aircall Workspace parity and reduce recurring complaints across tagging, call handling, onboarding, notifications, and settings.

  1. Recently used tags: Surface recently used tags at the top of the list to reduce scrolling during and after calls.
  2. Dual phone number display: Improve clarity when multiple numbers exist for a contact.
  3. Missed call/message badges: Add visible indicators inside the CTI so users no longer need to switch apps.
  4. Auto-enable CTI for new users: Automatically set the HS CTI cookie to reduce manual setup (pending deprecation constraints of legacy widget).
  5. Default settings for new users: Standardize sensible defaults such as wrap-up behavior and call window handling.
  6. Loading screen improvements: Improve messaging and visual design to avoid confusion with error states.
  7. Wrap-up time sync: Ensure consistent state between CTI and secondary Aircall window.
  8. URL highlight fix: Ensure URLs are correctly formatted in HubSpot CTI messages.
  9. “Changes saved” banner: Reduce display duration or remove the banner to improve usability.

Numbers - NPV numbers available in France from the Dashboard

NPV (Numéros Polyvalents Vérifiés) are a French number type designed for automated systems. They are the only number type approved by ARCEP for cold calling and outbound marketing campaigns, making them essential for compliant outbound use cases such as Outbound AIVA and campaigns.

Customers can now request NPV numbers directly from the Aircall Dashboard. Available regional prefixes include:

  • 01 62 28
  • 02 70 08
  • 03 77 44
  • 04 24 45
  • 05 68 04
  • 09 48 45
05-05-2026

New features

Mobile - Collapsed call experience on Mobile (iOS only)

Collapsed call experience enables users on mobile to collapse the Live Call view into a compact call bar anchored at the top of the app screen, allowing multitasking during ongoing calls.

  • Browse existing conversation history, call lists, and contacts while on a call.
  • Access notes and tags from past conversations.
  • Prepare actions for the next engagement, such as typing the next number to dial before the current call ends.

AIVA

Agent Performance

Agent Performance gives admins a real-time view of how their AI Voice Agent is performing across key metrics such as Autonomous Resolution Rate and Goal Completion Rate.

Beyond reporting, the feature also surfaces intelligent recommendations that help admins continuously improve their AI Voice Agent performance.

  • Available for inbound AI Voice Agents.
  • Outbound AI Voice Agent support is coming soon.

AI Actions

AI Actions allow AI Voice Agents to perform real-time actions during live calls by interacting with connected third-party tools. Examples include looking up orders, finding contacts, opening tickets, or booking meetings while continuing the conversation autonomously.

Important:

  • AI Actions are currently available only for Shopify, HubSpot, and Zendesk integrations.
  • AI Action usage consumes the AI Voice Agent minutes already included in the customer plan, with no additional per-invocation charge.

Aircall Dashboard - Home Page post-onboarding in Aircall Dashboard

A brand new Home Page is now available in the Aircall Dashboard and becomes the default landing page after login. This new space is designed to improve add-on awareness, adoption, and customer engagement at scale.

The new Home Page includes:

  • Top banners highlighting important actions such as webinar registration, AI Agent creation, or add-on upgrades.
  • Dynamic account summaries with contextual CTAs such as plan upgrades and integration setup.
  • AI Voice Agent widgets displaying usage, free minutes, and personalized recommendations.
  • Recent account activity and visibility into WhatsApp and AIVA metrics.
  • Recommended resources including Help Center articles, Learning Lab content, webinars, and getting started guides.
  • “Do more with Aircall” section displaying available add-ons not yet purchased.
  • Quick access to Aircall applications and mobile app QR codes.

Numbers - NPV numbers available in France

NPV (Numéros Polyvalents Vérifiés) are a dedicated French number category designed specifically for automated systems.

NPV numbers are the only number type approved by ARCEP for cold calling and outbound marketing campaigns, making them ideal for Outbound AIVA and Outbound Campaigns while ensuring regulatory compliance and improved reachability.

Improvements

AI Assist - New available languages

Aircall now supports AI Assist and AI Assist Pro across 24 languages, grouped into two coverage tiers.

  • Verified languages: English, French, Spanish, German, Dutch, Portuguese, and Italian.
  • Available languages: Polish, Romanian, Bulgarian, Czech, Hungarian, Slovak, Croatian, Russian, Catalan, Ukrainian, Swedish, Norwegian, Danish, Finnish, Turkish, Greek, and Filipino.

Available languages are offered on a best-effort basis:

  • Accuracy has not been validated to the same standard as Verified languages.
  • Quality may vary depending on accent, industry vocabulary, and audio conditions.
  • Predefined playbook templates are not available, though custom playbooks remain supported.

Customers relying on transcription or AI output quality for business-critical workflows are encouraged to use Verified languages whenever possible or test Additional languages using representative call samples first.

Calls & Routing - Drag & Drop to Reorder Widgets in Smartflows

  • Users can now drag and reorder widgets directly within Smartflows edit mode instead of deleting and re-adding widgets.
  • This improves workflow editing efficiency, reduces configuration risks, and simplifies updates for complex call flows.