After connecting your HubSpot integration in Aircall, you may see a banner in the Aircall Dashboard asking you to re-authenticate, even though your integration is working correctly. This article explains why the banner appears and what to do about it.

Why the banner appears

The re-authentication banner appears when your HubSpot account does not include a Sales Hub or Enterprise-level subscription.

Aircall's HubSpot integration requires certain permissions that HubSpot only grants to accounts with one of these subscription tiers. If your current plan does not include either, the banner will persist regardless of how many times you re-authenticate.

Note: The banner does not mean something is wrong with your setup. It is a known display behaviour tied to HubSpot subscription permissions.

What the banner affects

Your integration continues to work as expected. Call logging, contact synchronisation, and all other core integration features remain fully functional.

The only feature affected is sending SMS through HubSpot's HelpDesk, which requires a Sales Hub or Enterprise subscription.

How to resolve it

How you handle the banner depends on whether you need HelpDesk SMS.

If you do not need HelpDesk SMS, no action is required. The banner is cosmetic and does not indicate a problem with your integration.

If you need HelpDesk SMS, you will need to upgrade your HubSpot subscription to a plan that includes Sales Hub or Enterprise-level access.

Steps:

  1. Upgrade your HubSpot account to a Sales Hub or Enterprise subscription.
  2. Return to the Aircall Dashboard.
  3. Re-authenticate the HubSpot integration when prompted.
  4. Confirm the banner has disappeared.
Tip: If you are unsure which HubSpot plan includes Sales Hub, visit the HubSpot pricing page or contact HubSpot Support directly.