Release Notes - April 2026

New features

Numbers - eSim

eSIMs (embedded SIMs) are digital SIM cards that allow you to use your Aircall French mobile number directly on your mobile device without needing a physical SIM card. This feature creates a seamless experience where your mobile device becomes part of your Aircall communication system.

What you need to know

• eSIMs are available for French mobile numbers only.
• Your device must support eSIM technology.
• eSIMs work as "personal lines" - one user per number.
• You can make and receive calls across multiple devices (mobile via eSIM, Agent Workspace, CTI).
• Available as an add-on to your Aircall license.

AIVA

AIVA Outbound

AI Virtual Agent can now make outbound calls and handle conversations autonomously.

Example use cases include proactive customer notifications such as delivery updates, payment reminders, and appointments, as well as lead qualification, demo scheduling, booking management, and post-interaction follow-ups.

Call Script & Conversation Guidelines

Conversation Guidelines is now approved for all customers to shape their AI Voice Agent behavior with custom prompting.

What’s changing:

• Conversation Guidelines is now available to every customer by default, with no beta gate.
• Greeting, Conversation Guidelines, and Farewell are consolidated into a single Call Script tab, matching the Outbound AI Voice Agent.

Analytics - Outbound AI Voice Agent KPIs

To support the launch of Outbound AI Voice Agents, Analytics has been updated to track their performance and impact.

• The Number of calls started by Outbound AIVA and Avg Outbound AIVA Talk Time are now available in the Overview(+) and Outbound+ reports.
• The AI Voice Agents filter, previously only available in Overview(+), is now also available in the Outbound(+) report so teams can isolate outbound activity from a specific AI VA.

Improvements

Routing - Inbox live updates paused during active calls

While an agent is on an active call, Inbox live updates will automatically pause in the background. This includes teammate activity events and other non-critical inbox updates. Once the call ends, all updates are applied so the inbox reflects the correct and up-to-date state.

New features

AI Assist - Exclude Keywords in Trackers

• Include only: Match calls containing specific keywords.
• Exclude only: Match calls where certain keywords are not mentioned.
• Combined: Match calls containing include keywords and not containing exclude keywords.
  • Example: Include "customer service" and exclude "bedding", "sheets" to find customer service calls not related to bedding products.
• Important: Exclude-only trackers have no backfill.
• Recommendation: Combine include and exclude keywords for best results, as exclude-only trackers may match a very high volume of calls.

AIVA - AI Voice Agent Outbound

AI Voice Agent can now make outbound calls and handle conversations autonomously. Example use cases include proactive customer notifications such as delivery updates, payment reminders, and appointments, as well as lead qualification, demo scheduling, booking management, and post-interaction follow-ups.

Improvements

Aircall Mobile iOS

• Simplified conversations UX: Long-press menus in Conversations are now cleaner and easier to use.
• Call recording rules reworked: Rules are now aligned with the Aircall desktop app, restricting access to recordings to conversations the agent participated in.

Aircall Mobile Android

• What’s new section: Users can now view the latest release information directly in the app.
• Recent tags: Frequently used tags are displayed in a dedicated section.
• Call recording rules reworked: Aligned with the Aircall desktop app.
• Local contact display: Contacts saved only on the device now display correctly in conversation lists.
• Protected tag edits: Confirmation message appears before discarding unsaved tag changes.

New features

Numbers - Submit US porting requests via Dashboard

Customers can now submit US porting requests directly through the Aircall Dashboard.

Zapier - New version of Zapier Integration

A new version of the Zapier integration is released, including a public app on the Zapier Marketplace along with additional triggers and actions.

Jobber - New integration

Aircall introduces a new integration with Jobber, a leading field service management platform. This integration connects Aircall’s AI-powered cloud phone system with Jobber to streamline communication and operational workflows.

• Comprehensive call logging: All inbound and outbound calls are logged in Jobber with notes, tags, recording links, and transfer details.
• Insight cards: Default insight card available, with customizable fields up to five data points.
• Advanced settings: Configure integration behavior via the Aircall Dashboard.
• AI transcription and insights: Automatically logged for each call, configurable via settings.
• Message logging: SMS, MMS, and WhatsApp messages are logged, including media files.
• Contact sync: Sync contacts from Jobber to Aircall and create new contacts within Jobber.
• AIVA logging: Calls handled by AIVA are logged with notes and captured details.

Improvements

Webhook - call.ringing_on_agent event

The call.ringing_on_agent webhook event now includes team details when a call rings for a team. Previously, this information was missing, creating gaps for customers and partners.

AI Assist - Call scores visible to agents in Agent Workspace

Agents can now view their own call evaluation scores directly in Agent Workspace. Previously, scores were only available to admins and managers.

• Agents can only see their own scores.
• Only calls matching an active automation rule are scored.
• Scores are read-only and cannot be edited or disputed.
• Available in Aircall 1.

Salesforce - CTI v3 (2.27) with ALO and Sales Engagement

Attribution logic has been corrected so call logs now reflect the agent who answered the call, providing more accurate activity tracking.

• Version 2.27 introduces the Aircall Log Object, enabling richer logging with AI insights. By default, logging continues in Task alongside ALO, with the option to log exclusively in ALO.
• For Sales Engagement users, CTI v3 becomes the primary experience, enabling integration with Salesforce Sales Engagement tools, including Quick Actions for outbound calling. Logging shifts from the Aircall Voice Object to ALO. The Sales Engagement V4 package will be deprecated in December 2026.

What remains unchanged: Customers continue using the Aircall Workspace CTI within Salesforce, and call activity still logs to Task.

Action required before May 18:

• CTI v3 users: Review updates, assign permission sets, configure Task and ALO relationship, update workflows, and prepare data backups. Enable Sales Engagement if needed.
• Sales Engagement V4 users: Install CTI v3, prepare backups, switch call centers, and uninstall the V4 package.