Release Notes - March 2026

New features

AI Assist - Transcription Redaction

Admins can now automatically redact sensitive information from call transcriptions before storage. Three categories are available: 

• Payment Data (PCI), including card numbers, CVV, and expiration dates; 
• Personal Information (PII), including names, addresses, SSN, emails, and phone numbers; and Medical Information (PHI), including medical records, conditions, and medications. 

Redaction can be configured at company level as a global default, or per number or line, with number-level settings always taking priority.

• Important to know: Redaction is permanent and irreversible, there is no way to view the original text after redaction.
• Scope: Only applies to new transcriptions, existing transcripts are not affected.
• Version support: v1 supports async transcriptions.

AI Assist Pro - Agent-Specific Call Scoring Filter

New configuration in automation rules lets you choose which agent to evaluate based on their position in the call.

• All agents (default): Evaluates every agent who participated, same as current behavior.
• First agent: Evaluates only the first agent to speak.
• Last agent: Evaluates only the last agent to speak.

AI Assist - Automatic Tagging

AI Tagging automatically suggests call tags based on transcript analysis. When enabled on a number, the AI analyzes the call after it ends and surfaces up to 3 tag suggestions from the account's existing tags, pre-selected in the tag picker for the agent to confirm, modify, or skip.

Call & Routing - Local Presence

When agents call from a number that looks local to the recipient, they are more likely to get an answer. Local Presence automatically selects the most relevant outbound number for each call based on the country and region you are calling to, improving pick-up rates while removing the need to manually switch numbers. The feature works worldwide. Aircall matches both at the country level and, where applicable, at a more granular level such as state or area code.

Improvements

HubSpot Updated Call Log

HubSpot call logs now include AI items such as Action items, Sentiment, Talk Ratio, and Scorecard (Call evaluation event), as well as general call information that was previously missing: whether the call is a callback, IVR selection on inbound, wait time, missed call reason, and external transfer information.

AIVA - Knowledge Base Character Limit Indicator

Users can now see a capacity indicator when adding content to an AI Voice Agent Knowledge Base. This gives visibility into how much content has been added relative to the 120k-character limit for optimal performance.

• Visibility: Shows how many characters have been added so far.
• Capacity tracking: Shows the percentage of total capacity used.
• Warning: Alerts users when the Knowledge Base goes beyond the recommended limit.

This helps users keep their Knowledge Base focused and avoid adding more content than the agent can effectively use.

Salesforce - Improved Call Log Attribution

The attribution logic has been corrected so that call logs now reflect the agent who picked up the call, giving managers and reps an accurate view of activity in their call history.

Improvements

HubSpot Updated Call Log

HubSpot call logs now include AI items such as Action items, Sentiment, Talk Ratio, and Scorecard (Call evaluation event), as well as general call information that was previously missing: whether the call is a callback, IVR selection on inbound, wait time, missed call reason, and external transfer information.

HubSpot - Updating Advanced SMS Action in HubSpot Workflows

Added the ability to add a user to the custom number selection in the advanced Send SMS action in HubSpot.

Authentication - Session duration extended to 3 years instead of 90D on mobile

Agents on the Aircall mobile app (iOS & Android) were getting logged out every 90 days, risking missed calls without realising it. Mobile session duration has been extended to 3 years via background token rotation. Agents stay logged in automatically, with nothing to do on their end.

• Applies to: Accounts with MFA or SSO enabled only.
• Web sessions: Not affected.
• Impact timing: Full impact will be seen in 3 months when user logs in again.

AIVA - AI Voice Agent: View Sitemap for URL Knowledge Bases

Users can now view and manage website pages before they are added to a Voice Agent Knowledge Base. After adding a website URL, they will see a visual sitemap of the website, the pages associated with that URL, and the ability to select or deselect the pages the AI Voice Agent should use.

Fixed bugs

Analytics - Bug fix on "Disconnected by" in Call History

Added a new System value to the Disconnected By export column. This value is mapped only for a specific use case: when the call direction is INBOUND, the outcome is UNANSWERED, and the missed reason is ALL_AGENTS_UNAVAILABLE, stored as no_available_agent in the DB.

In the Knowledge Base, the Disconnected by field definition is documented as follows:

• Caller: The side that initiated the call ended it first.
• Callee: The side that received the call ended it first. If the call fails to connect, the log will reflect callee.
• System: The call was automatically ended by Aircall because no agents were available, for inbound unanswered calls with a missed reason of no_available_agent.
• Empty: If the disconnecting party cannot be determined, this field is left empty.

For inbound calls, the Aircall user is the callee and the customer is the caller. For outbound calls, the Aircall user is the caller and the customer is the callee. If Aircall automatically ends an inbound call for any other reason, it is logged as Callee.

New features

Mobile - Group messaging

Group messaging will be available in Mobile for NA/CA numbers.

New features

Salesforce Package Merge Phase I: Aircall Log (ALO) and Sales Engagement

Introduced a new object called Aircall Log object.

• Logging model: No longer limited to Task and Task limitations.
• Enriched logging: Includes Message Data, AI Insights, and IVR Information.
• Object relationship: Task + ALO relationship.
• Sales Engagement in v3: No longer a separate package.
• Dialer behavior: Utilizes CTI versus Salesforce native dialer.
• Experience: Unified logging experience, customers can now sign in via SSO.

English-speaking customers have received instructional emails to resolve the logging failures. Localized versions in the remaining three languages are scheduled for tomorrow. 

AI Assist - Custom Summaries

Custom Vocabulary helps AI Assist recognize and accurately transcribe words that are unique to your business, such as product names, technical terms, competitor names, or internal processes. Once added, these terms are automatically applied to all transcription services, including real-time transcription and call summaries.

Improvements

Aircall Workspace - Automatically closing “open” conversations

For 251+ seat companies, this is a one-time bulk action designed to improve performance and reduce inbox clutter. Open conversations that are over 3 months old in the Aircall Workspace inbox will be automatically closed.

• Nothing is deleted.
• Access remains: All conversations remain accessible via search and “All conversations”.

No customer action is needed, everything is handled on the backend. Recent and active conversations are completely untouched, and every closed conversation remains fully accessible via search and "All conversations" in Workspace. These batches show when each account's old conversations are planned to be bulk closed.

New features

Paytia - New integration

Paytia is a secure phone payments solution that allows agents to stay on the call while customers enter their card details themselves using their telephone keypad or a secure payment link sent via SMS, email, or chat. Paytia takes over the secure card capture process, guiding both agents and customers through payment while ensuring card data is masked and never seen or heard by agents, keeping payments safe and compliant.

Improvements

Analytics - Overview+ replaces the Analytics+ report

The Analytics+ report will be discarded. The KPIs from the Analytics+ report will be integrated within the Overview+ report, which will replace Overview to avoid redundant KPIs.

Overview will be kept only for Essentials and Professional customers. Customers with the A+ add-on will have access to Overview+ only.