This article explains how Unified Login works in Aircall, what it means for your daily experience across apps, and how shared sessions affect sign-out behavior.

What Unified Login does

Aircall Unified Login provides a shared authentication experience across all Aircall web-based applications, including Aircall Workspace (desktop and web), the Aircall Dashboard, and CTI integrations embedded in CRM tools.

Once you sign in to any browser-based Aircall application, your session is automatically recognized across other browser-based Aircall surfaces. The Aircall Workspace desktop app maintains its own independent session.

Supported platforms and surfaces

Unified Login applies across the following Aircall applications:

  • Aircall Workspace on desktop (Windows and macOS) and web (Chrome, at workspace.aircall.io)
  • Aircall Dashboard (available to users with Admin or Supervisor roles)
  • CTI integrations embedded in CRM tools, including Zendesk, Salesforce Service Cloud, and HubSpot

Key benefits

Single sign-in across all apps

Authenticate once and move freely between Aircall Workspace (web), the Dashboard, and your CRM integrations without re-entering credentials. Note that the Aircall Workspace desktop app requires a separate login.

Stronger security

Unified Login centralizes authentication into one secure session. Combined with Aircall support for Google Sign-In, SAML Single Sign-On (SSO), and Two-Factor Authentication (2FA), your account benefits from a reduced attack surface and more manageable security controls.

Lower IT overhead

Fewer separate sessions mean fewer password reset requests and less time spent troubleshooting login issues. When paired with SSO providers such as Okta, Azure AD, Auth0, JumpCloud, or Ping One, IT teams can enforce centralized authentication policies across the entire Aircall ecosystem.

How it works

Steps

  1. Sign in to any Aircall application using your preferred method: email and password, Google Sign-In, or SSO.
  2. For browser-based apps, your authentication token is automatically shared across Aircall Workspace (web), the Dashboard, and CTI integrations.
  3. Open Aircall Workspace on another device, the Dashboard, or your CRM integration. You will already be signed in.
  4. To use the Aircall Workspace desktop app, sign in separately. The desktop app session is independent from your browser session.
  5. Sessions are long-lived by design, so you will not be prompted to re-authenticate frequently during normal use.

Shared session behavior and sign-out

The Aircall Workspace desktop app and browser-based applications (Workspace web, Dashboard, CTI) each maintain independent sessions. Signing out of one no longer affects the other.

Within browser-based apps, sessions are still shared:

  • Signing out of the Aircall CTI widget in your CRM will also sign you out of Aircall Workspace (web) and the Dashboard.
  • Signing out of Aircall Workspace (web) will end your CTI session and your Dashboard session.

The Aircall Workspace desktop app is unaffected by sign-outs in the browser, and vice versa.

Note: If you use both the Desktop App and a CTI integration simultaneously, signing out of the CTI will not affect your Aircall Workspace desktop app session. Each application manages its own authentication independently.