This article explains how Unified Login works in Aircall, what it means for your daily experience across apps, and how shared sessions affect sign-out behavior.

What Unified Login does

Aircall Unified Login provides a shared authentication experience across all Aircall web-based applications, including Aircall Workspace (desktop and web), the Aircall Dashboard, and CTI integrations embedded in CRM tools.

Once you sign in to any Aircall application, your session is automatically recognized across all other Aircall surfaces. You do not need to authenticate separately on each platform.

Supported platforms and surfaces

Unified Login applies across the following Aircall applications:

  • Aircall Workspace on desktop (Windows and macOS) and web (Chrome, at workspace.aircall.io)
  • Aircall Dashboard (available to users with Admin or Supervisor roles)
  • CTI integrations embedded in CRM tools, including Zendesk, Salesforce Service Cloud, and HubSpot

Key benefits

Single sign-in across all apps

Authenticate once and move freely between Aircall Workspace, the Dashboard, and your CRM integrations without re-entering credentials.

Stronger security

Unified Login centralizes authentication into one secure session. Combined with Aircall support for Google Sign-In, SAML Single Sign-On (SSO), and Two-Factor Authentication (2FA), your account benefits from a reduced attack surface and more manageable security controls.

Lower IT overhead

Fewer separate sessions mean fewer password reset requests and less time spent troubleshooting login issues. When paired with SSO providers such as Okta, Azure AD, Auth0, JumpCloud, or Ping One, IT teams can enforce centralized authentication policies across the entire Aircall ecosystem.

How it works

Steps

  1. Sign in to any Aircall application using your preferred method: email and password, Google Sign-In, or SSO.
  2. Your authentication token is automatically shared across all Aircall web-based apps.
  3. Open Aircall Workspace on another device, the Dashboard, or your CRM integration. You will already be signed in.
  4. Sessions are long-lived by design, so you will not be prompted to re-authenticate frequently during normal use.

Shared session behavior and sign-out

Because Unified Login uses a shared authentication token, signing out of one Aircall web-based application ends your session across all connected Aircall web-based apps. This is an intentional security measure.

In practice:

  • Signing out of the Aircall CTI widget in your CRM (Zendesk, Salesforce, HubSpot) will also sign you out of Aircall Workspace and the Dashboard.
  • Signing out of Aircall Workspace (desktop or web) will end your CTI session in your CRM and your Dashboard session.
Tip: Only sign out when you intend to end your Aircall session entirely. If you need to close Aircall on a specific device, close the window rather than signing out. This preserves your active session on all other connected apps.