Release Notes - February 2026

New features

AI Assist - Custom Vocabulary

Custom Vocabulary helps AI Assist recognize and accurately transcribe words that are unique to your business, such as product names, technical terms, competitor names, or internal processes. Once added, these terms are automatically applied to all transcription services including real time transcription and call summaries.

AI Voice Agent - Knowledge Base

The Knowledge Base section is now released to all users.

Deprecation

Front Integration V2

The Front V2 Integration has been deprecated today. Customers still on V2 can no longer use or install this version and must now install the new version V3.

Improvements

AI Assist Pro - Playbook Switcher

Playbook Switcher lets agents change the active AI playbook during a call so that summaries and conversation topics always match the live conversation.

• Agents can choose a different playbook when the topic or stage of the call requires it.
• Agents can turn playbooks off for calls that do not require structured guidance by selecting “No Playbook”.
• The final AI summary is generated using the correct playbook based on the last selection.

Professional Plan with AI Assist

Starting today, the Professional plan includes AI Assist at no additional cost.

• All Professional Plan customers now have access to AI Assist without purchasing an add-on.
• Professional Plan list prices are unchanged.

Deprecation

Bullhorn V3 Integration

The Bullhorn V3 Integration has been deprecated today. Customers still using V3 can no longer use or install this version and must install the new version V4.