Release Notes - December 2025

New features

AIVA — Knowledge Base ingestion

• URL ingestion: AIVA can now ingest URLs to add them as knowledge sources.
• Value: This enables increased automation and supports a larger knowledge base size.

Aircall Workspace Desktop/CTI

• Selected item highlight: The selected inbox item is now highlighted in the conversation thread for easier navigation.

Improvements

Pipedrive — AI Voice Agent call logging

• Improved distinction: Calls fully handled by AI Voice Agent are now more clearly differentiated from calls escalated to a human agent in the Pipedrive integration.
• Value: Provides clearer and more accurate logging of AI Voice Agent handled calls for customers.

Zendesk — AI Voice Agent call logging

• Improved distinction: Calls fully handled by AI Voice Agent are now more clearly differentiated from calls escalated to a human agent in the Zendesk integration.
• Value: Provides clearer and more accurate logging of AI Voice Agent handled calls for customers.

Aircall Workspace Desktop/CTI

• Inbox filters for incoming activity: Filters now apply correctly to incoming calls and messages, showing only conversations that match the selected filters.
• Caller information layout: Caller details now stay within their container without being cut off or overflowing.
• UI consistency: Improvements to icon views, sizing, colors, and menu items for a more consistent experience.
• New contact save button: The Save button now works correctly when adding a new contact, allowing contacts to be created without interruption.

Improvements

Help Scout — Version 3

• New integration version: A new version of the Help Scout integration, Help Scout v3, is being released.
• Ownership: The integration is now owned by the App Ecosystem team.

Mobile — Call Diagnostics

Mobile users can now assess the quality of their mobile network and audio setup before issues impact their calls. Call Diagnostics provides real-time insights and actionable recommendations to proactively improve call quality.

• Check network conditions and expected call quality.
• Receive practical recommendations, such as turning off a VPN, checking roaming settings, switching between Wi-Fi and cellular, or enabling Transfer to Carrier.
• Troubleshoot audio issues including delays, choppy sound, or weak signal.

Action required:

• Android users must update to version 7.14.0 or later.
• iOS users must update to version 9.3.0 or later.

Mobile — “My templates” for SMS and WhatsApp

Agents on mobile can now save their most effective SMS and WhatsApp messages as templates, improving efficiency and response times while reducing repetitive manual effort.

• Create a template by long-pressing an existing SMS or WhatsApp message and selecting Save as template.
• Create a new template by navigating to the template list and tapping Create new template.

Availability:

• Android version 7.14.0 or later.
• iOS version 9.3.0 or later.

Mobile — Liquid Glass UI for iOS 26

A UI refresh has been rolled out to the Aircall iOS app for users on iOS 26, delivering a more modern and spacious experience.

• Redesigned bottom navigation bar with updated icons.
• Navigation bar now collapses on scroll to provide more space for content.
• Keypad button replaced with a “+” icon, which will serve as the entry point for key actions, including calling.

Action required:

• Users must update their iPhone to iOS 26 and update the Aircall iOS app to version 9.3.0 or later.

Improvements

HubSpot — Send SMS (Advanced) from workflows

The HubSpot integration has been updated to allow teams to automatically send SMS messages directly from HubSpot workflows, providing greater flexibility and control.

• Dynamic mapping: Select the “From” Aircall number dynamically using HubSpot properties, such as matching the lead’s assigned owner.
• User attribution: Attach a specific Aircall user to a static number action so SMS messages are attributed to a specific team member in logs and analytics. This is available only when selecting Number as the send-from option.

How it works:

• In HubSpot, add the Send SMS action under the Aircall section.
• Configure Aircall Number by choosing Number (static) or Custom Input (dynamic mapping via tokens).
• If Number is selected, choose a specific sender user from the dropdown to attribute the message.

Routing — Ring To widget

• Improved guidance: When no users or teams exist, the widget now displays clear instructions instead of a generic “No results found” message.
• Visual and UX overhaul: The Ring To widget has been redesigned to provide a clearer and more intuitive selection experience.
• Simpler selection: Easier selection of users, teams, or external numbers.
• Smoother onboarding: Reduces setup friction and prevents users from getting blocked when configuring numbers and call flows.