A re-authentication notification may appear under HubSpot Integration settings within Conversation Intelligence. Clicking the Re-authenticate button currently does not resolve the issue, and the notification may persist.
Why Re-authentication Is Needed
Re-authentication is required to enable a new feature: Transcription Logging in HubSpot.
To use this feature, the following scopes must be enabled in your HubSpot account:
crm.extensions_calling_transcripts.readcrm.extensions_calling_transcripts.write
Next Steps
Please contact your HubSpot team to request that these scopes be enabled.
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