08-30-2025

Improvements

Mobile – Improved Transfer to Carrier on Android
Added new entry points for mobile users to set up their Transfer to Carrier number, making it easier to move calls from the app to the carrier network.
Who it applies to: Mobile users on Android.
Platform: Android.

08-28-2025

New Features

Zoho CRM – WhatsApp text message logging
Customers with the WhatsApp channel enabled in Aircall can now log WhatsApp text messages directly in Zoho CRM.
Who it applies to: Users of the Zoho CRM integration.
Platform: Web app (Zoho CRM integration).
Learn more: How To Use Your Zoho CRM Integration

AI Voice Agent – New webhook events
Three new webhook events are available to track virtual agent call lifecycle: VOICE_VIRTUAL_AGENT_STARTED, VOICE_VIRTUAL_AGENT_ENDED, and VOICE_VIRTUAL_AGENT_ESCALATED. These events enable better logging, custom workflows, and analytics for VA-handled calls.
Who it applies to: Developers, partners, and customers using the AI Voice Agent and webhooks
Platform: API / Webhooks

Number Management – German Mobile Numbers Available in Self‑Service
Admins can now purchase German mobile numbers via Self‑Service. To comply with local regulations, KYC/RIS documentation is required and will be validated by Twilio. If a bundle is rejected or needs review, the bundle ID can be found under Admin Portal → Number Details.

  • Required documentation includes:
    • Company address
    • Company details and proof of business

Who it applies to: Admins purchasing German mobile numbers
Platform: Admin Portal (Web)

Improvements

Pipedrive – Multiple phone number formats
The Pipedrive integration now supports multiple phone number formats (beyond E.164), enabling contact search even when numbers are saved in local or alternative formats.
Who it applies to: Users of the Pipedrive integration.
Platform: Web app (Pipedrive integration).
Learn more: Pipedrive – How Does the Pipedrive Integration Work? | Recent Updates to the Pipedrive Integration

Mobile – Calling and notification Improvements
Enhancements to calling features and context on mobile.

  • WhatsApp Voice Notes on mobile: Record and send WhatsApp voice notes directly from the app.
  • Transfer a call to a Team on iOS: Choose to transfer an active call to a specific teammate or an entire team (now on iOS, as on Android and Desktop).
  • LiveCall Time Zones on iOS: See the callee’s time zone for outbound calls when different from your own.

Action required: Android ≥ 7.7.0, iOS ≥ 8.8.0.
Who it applies to: Mobile app users
Platform: Mobile (iOS, Android)

Fixed Bugs

Mobile – Delayed notifications priority
App notifications were sometimes treated as lower priority on phones, causing delays for missed call and incoming message alerts.
Solution: Notification priority handling has been updated to ensure timely delivery. (Available with Android ≥ 7.7.0 and iOS ≥ 8.8.0.)
Platform: Mobile (iOS, Android)